Honda - Dealer Development Manager
Abdullah Hashiem LTD
Total years of experience :18 years, 4 Months
• Gaining more revenue with volume brand concept.
• Leading Service Team on Honda biggest Service Branch on GCC.
• Controlling general repairs and quick services.
• Controlling 38 working bay with average daily throughputs 100 vehicle.
• Monitoring Last GENBA evaluation and improve my branch score.
• Monitoring Last Tech Evaluation and improve my Branch score.
• Monitoring my D-CSI and deep analysis of Voice of customers.
• Checking MCI (Ministry of Commerce and industry) cases with quick actions.
• Reducing compensation by repairing Customer vehicles and active contact with HAMAR technical team.
• Challenges I have met with them is:
• Being under focus from (regional office (HAMAR) and my head office) for any proto type operations.
• My body shop located in deferent location.
• All my staff are seniors and improvements needs more meetings and SWAT analysis.
• My biggest achievement is implement few processes that reduce cost of repairs and insure customer approval for additional jobs, , that reduces my productive staff idle time. ETC. labor overlap charges, e-interview pre-diagnostic sheets.
• Western region (regional Aftersales manager).
• Eastern Region (Dammam) Workshop Manager.
• Pass service manager assessment in UK office.
• Controlling 4 branches ( 3 Quick service branches and Jeddah main branch).
• Controlling Bodyshop and general repairs and quick services.
• Controlling 38 working bay with average daily throughputs 35 vehicle.
• Walking through level 4 courses (Management Learning Journey).
• For parts activities:
• Monitor stock turn over.
• Monitor stock order based on demand.
• Monitor stock cover based on demand.
• VOR lead time.
• Back order escalation.
• Monitor branch Fill rate by (Job card & Lines).
• Monitor Stock Efficiency.
• Dead stock liquidation.
• Pass 153 online E-learning courses.
• Maintain my area of responsibility to meet dealer standards requirements.
• Carrie out monthly self-audits.
• Supervised the startup and operation of 2 projects (khobar and Jeddah) 3S facility workshop and trained new Staff on my operation.
• Challenges I have met with them is:
• In Khobar branch Maintain NPS as it is always above 40% over 15 months.
• In Jeddah Branch Maintain NPS stability.
• My biggest achievement is implement few processes that exceeds regional office expectation ETC. battery care process and repeat repair process.
• National Technical and training supervisor.
• Western region quality manager.
• Workshop supervisor.
• Service advisor and CRM agent.
• Plan productive stuff training with regional office.
• Cover kingdom technical issues and SST query.
• Control VW Jeddah workshop KPI and maintain in healthy condition.
• Carryout branch (internal Mystery Shopper) test then produce corrective and preventive action to maintain highest productivity with maximum quality.
• Conduct brief analysis of all western region RR Cases (Repeat Repair Cases) from my daily schedule and from universal CSS German web-site and Provide Root Cause analysis as Corrective action then produce preventive action plan.
• Ensure faultless work through continuous quality control and implementing of suitable test methods and means in accordance with manufacturer instructions.
• Observe product quality then report damage cases.
• Challenges I have met with them is:
• AUDI&VW (Back jobs) very bad scores.
• Big miscommunication between workshop and reception stuff.
• My Biggest achievement with them is creating teamwork spirit between my quality controllers and very firm job to be done.
Arabian Fal Holdings (Oil and Gas Industry), Dammam, KSA.
(For All Sites Inside KSA) ARAMCO subcontractor.
(Transportation & Fleet maintenance) Engineer.
June 2012
Dec 2012
• Acting as Fleet Workshop manager.
• Acting as Transportation manager.
• Arrange professional periodic maintenance/safe transportation conditions according to schedules
• Arrange the transportation as per the ERF (Equipment Transfer Form) requirements from the sites along complete KSA sites.
• Follow up Aramco sticker to all projects to avoid expire date violation.
• Follow up Isthimarah/Blue card/Computer sticker (MVPI) expire date and take action for all vehicles.
• Follow up job order for all breakdowns in projects and solve the problems.
• Follow up accident vehicles/equipment’s and claims to insurance agency to get the approval.
• Follow up fuel consumption with projects control of diesel and gasoline.
• Follow up time sheet for all vehicles and equipment’s with all projects.
• Follow up GPS installation with report for 3000 vehicle/Equipment (Kingdom Wise).
• Challenges I have met with them is:
• As a fleet... Management seeks for cutting cost all the time, meanwhile ARAMCO needs highest quality in equipment’s and services offered.
• Monitoring and controlling operations on 48 work site with 10 equipment types.
• My biggest achievement is carrying sufficient preventive action against sudden stoppage for my fleet vehicles and equipment’s from 30% to 5%.
• Acting as Fleet Workshop manager on his annual leave.
• Acting as Transportation manager for 4 months.
• Arrange professional periodic maintenance/safe transportation conditions according to schedules
• Arrange the transportation as per the ERF (Equipment Transfer Form) requirements from the sites
as time.
• Follow up Aramco sticker to all projects with expire date.
• Follow up Isthimarah/Blue card/Computer sticker (MVPI) expire date and take action for all
vehicles.
• Follow up job order for all breakdowns in projects and solve the problems.
• Follow up accident vehicles/equipment’s and claims to insurance agency to get the approval.
• Follow up fuel consumption with projects control of diesel and gasoline.
• Follow up time sheet for all vehicles and equipments with all project time/work unit rate.
• Follow up GPS installation with report for 3000 vehicle/Equipment (Kingdom Wise).
• Challenges I have met with them is:
• As a fleet... Management seeks for cutting cost all the time meanwhile ARAMCO needs highest
quality in equipment’s and services offered.
• Monitoring and controlling operations on 48 work site with 10 equipment types.
• My biggest achievement is carrying sufficient preventive action against sudden stoppage for my
fleet vehicles and equipment’s from 30% to 5%.
Express maintenance team leader .
Managed maintenance, repair & troubleshooting for about 300
vehicles per month.
Supervised the start up and operation of workshop and trained 5
technicians on operation of workshop.
Prepared and managed an annual spare parts budget of 100, 000L.E
for 2000 items.
Increased technician's motivation by redesigning the workshop
layout, improving workshop facilities and application of QCC
(Quality Control Circles).
Saved experienced technicians working hour's loss of production
by modifying the external aids for each one such as equipments
and technician assistant...Etc, which causes increasing of net profit
by 5000L.E annually.
Decreased equipment failure and spare parts consumption by
application of using special tools.
Worked as a TPM (Total Productive Maintenance) coordinator for
the Utilities section.
Increased the utilization of manpower by having a monthly &
annual plan, good preparation and storage of spare parts and
monthly training of technicians.
Achieved zero sudden stoppage of utilities supply and less than 2
injuries per year.
Training on (Mercedes Bens Light Vehicles manufactory
Summer Training Main Objectives:
Ability of specialized Description for production unite in the facility.
Observation of industrial safety units and procedures that is used.
Understanding of facility management flow chart even the responsibility
of each job title.
Understanding of product design.
Maintenance procedures of tools and machines that is used in the facility.
Observation of quality control policy.
Give suggestions to improve the facility).
Training on (Ferrari, Maserati, Bentley, Jaguar, Land-Rover) service
center.
All Service Centers are (3S Facility) (Sales, Spare Parts, Service).
Summer Training Main Objectives:
Ability of specialized Description for production unite in the facility.
Observation of industrial safety units and procedures that is used.
Understanding of facility management flow chart even the responsibility
of each job title.
Understanding of product design.
Maintenance procedures of tools and machines that is used in the facility.
Observation of quality control policy.
Give suggestions to improve the facility
Training on (Renault, KIA) service center
All Service Centers are (3S Facility) (Sales, Spare Parts, Service).
Summer Training Main Objectives:
Ability of specialized Description for production unite in the facility.
Observation of industrial safety units and procedures that is used.
Understanding of facility management flow chart even the responsibility
of each job title.
Understanding of product design.
Maintenance procedures of tools and machines that is used in the facility.
Observation of quality control policy.
Give suggestions to improve the facility
Training on (Busses, Diesel Engines) service center.
Summer Training Main Objectives:
Ability of specialized Description for production unite in the facility.
Observation of industrial safety units and procedures that is used.
Understanding of facility management flow chart even the responsibility
of each job title.
Understanding of product design.
Maintenance procedures of tools and machines that is used in the facility.
Observation of quality control policy.
Give suggestions to improve the facility
Training on (Toyota) service center
All Service Centers are (3S Facility) (Sales, Spare Parts, Service).
Summer Training Main Objectives:
Ability of specialized Description for production unite in the facility.
Observation of industrial safety units and procedures that is used.
Understanding of facility management flow chart even the responsibility
of each job title.
Understanding of product design.
Maintenance procedures of tools and machines that is used in the facility.
Observation of quality control policy.
Give suggestions to improve the facility.
Training on (Heavy Machinery) service center
Summer Training Main Objectives:
Ability of specialized Description for production unite in the facility.
Observation of industrial safety units and procedures that is used.
Understanding of facility management flow chart even the responsibility
of each job title.
Understanding of product design.
Maintenance procedures of tools and machines that is used in the facility.
Observation of quality control policy.
Give suggestions to improve the facility
NDO (New Distributor Orientations) Instructor.
ODO (Old Distributor Orientations) Instructor.
Two line diamond sales team leader .
Networks creation and management operator.
Hardware and software maintenance agent.
Sells coordinator.
هى درجه رمزيه للتاهيل للشهاده من بنسيلفينيا امريكا
BSc in Mechanical Engineering, Automotive Department Diploma project: Analysis of conventional hydraulic braking system and converting it to (ABS) System. Diploma project grade: Excellent. Graduation project: Occupant safety on car crashing simulation project. Graduation project grade: Excellent.