إسلام محمد حسن علي

Responsible for providing technical knowledge of the IT and DBMS (database management system) infrastructure required for successful operation of the Microsoft Dynamics application.
Provides guidance for business decisions from a technical perspective on issues such as: performance, scalability, reliability, and security.
Defines the implementation and migration specification, making recommendations on hardware sizing and software upgrades.
Assists the customer's staff in upgrading hardware and software to meet Microsoft Dynamics installation requirements.
Test reports for validity of results, accuracy, reliability, and conformance to established standards.
Executes planning and implementation of system tests to ensure functionality, configuration, and data comply with specifications and standards.
Conducts or supports training for technical and IT management staff as defined in project scope.
aware of the prescribed Microsoft Dynamics implementation methodology, Sure Step; understands the key activities related to installation and environment setup.

Review new and modified product design documentation for quality characteristics, including manufacturability, serviceability, testability, reliability, and product requirements.
Ensure that product development projects and changes to existing products are conducted in compliance with Quality System Regulations.
Participate on cross-functional teams to review marketing requirements and to develop concise, unambiguous, con-conflicting, , and feasible product requirements that support the market needs.
Participate on cross-functional teams to develop product risk management file (risk management plan, risk assessments, DFMEA, and risk management report).
Partner with Software Engineering to assess risk, develop software design plans and documentation, ensure code and integration reviews occur, and to demonstrate software capability and maturity.
Develop physical and functional test methods to ensure specifications are satisfied.
Assist in the creation of verification and validation plans, protocol and reports. Oversee testing and analysis for standards and product requirements compliance.
Provide guidance and direction for sample size and statistical analysis of verification and validation test results.
Ensure successful transfer of new products to production facility by assisting in the development of process validation requirements using appropriate statistical tools and techniques.
Review Design History Files and Technical Files for conformance to applicable requirements.
Participate when appropriate in internal and supplier audits.
Provide Quality support to facilitate resolution of product complaints and/or safety issues.
Provide support to the Regulatory Department in writing technical submissions.

Deliver service and support to end-users using the Internet over ADSL.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates