Senior System Administrator
ITS
Total years of experience :7 years, 3 Months
Second level support for all system administration problems in All Branches.
Full Administration for :
More Than 1000 servers (Physical and Virtual) on different remote sites” Egypt, Kuwait, KSA, Lebanon, UAE, Jordon, Pakistan, Bahrain, Qatar, Oman.
More than one domain controllers in different Sites.
Administrating & Maintaining the Exchange 2010 Environment active - active site.
Five Citrix Presentation server Xenapp 5 in Windows Server 2003/2008 terminal service Administration in different Site.
Full administration for company operating systems virtualization using VMware ESXi 5.1 & 4.1 and ESX 4.1 using VMware VCenter 5.1 & 4.1
Six Citrix NetScaler “HW load balancer”
Implement & administrate WSUS for each site.
Administrating the whole network using active directory on windows 2003 &2008 server (Manage all active directory, DNS, DHCP problems……etc), designing, applying and maintaining the domain policies.
Administrating & Maintaining the file and print server and applying various quotas and access privileges.
Work on proactive tasks as tuning monitored servers.
Fair Knowledge about data base servers.
Fair Knowledge Kaspersky & Symantec admin kit server.
Working in ITIL environment.
Use BMC Remedy ticketing system to handle users tickets.
worked as Senior Technical Support Engineer (outsource) In the following company:
1- Cadbury Adams(From Jan 2008 July 2008 )
2- Schneider Electric Egypt (From Jan 2006 To Dec 2007)
Work Description:
-Installing SAP, and troubleshoot printing problems
-Troubleshooting H/W & S/W for users.
-Responsible for the daily backup (Using VERITAS Backup Software),
-giving permissions on the shared folders on the file server, creating user accounts and computer accounts on the Active Directory & changing in the group policy if needed.
-Responsible for servers as installing new servers (print server, file server, Backup server, etc.).
-Responsible for the communication between local Cadbury branches, between Cadbury Egypt and SA, UK, Morocco.
-Dealing with all Cisco equipments (IOS installation-troubleshooting-installing topologies - Configuration).
-Supporting Microsoft exchange server 2003
-Managing Alcatel Telephone system.
-Training users for any new product.
-Making manuals for products.
-Making service desk cycle for Schneider Electric Egypt.
-Troubleshooting HW and SW for users.
-Searching for solutions for the IT service desk.
-Monitoring local area network (LAN) Customers’ connections.
-Technical support for retails software applications.
-Good Experian's with The Migration Process
-Making comparison between proposals.
-Make the building plan for Schneider by Visio each room by its user, faceplate, desktop or laptop