Managing a 3 team heads and 9 professionals responsible for providing and maintaining enterprise collaboration systems end to end infrastructure services for e-mail, e-mail security gateways, Active Sync, SMTP, Cisco Call Manager, Cisco Webex meetings, Cisco Jabber and SharePoint and providing second tier of support for bank employees.
• Successfully introduced complete High Availability & DR e-mail system through building and maintaining several clusters to cater for organizational growth & increasing demand for email (Average mail traffic of 1.5M per day).
• Keep a strict focus to ensure systems high availability and disaster recovery on 24/7 basis
• Knowledgeable about a wide range of technologies with focus on MS Exchange, VDI, Lotus Domino, Lotus Traveler, SMTP, E-Mail Security gateways, Enterprise Mobility Management & Sandboxing running on different OS.
Accountabilities:
1. Messaging team (MS Exchange, Lotus Domino E-Mail, Push Mail, E-Mail Security Gateways, Enterprise Mobility Management & SMTP)
2. Voice & Multimedia team (Cisco Call Manager, Call Center, Cisco Webex Meetings, Cisco Jabber and Video Conferencing)
3. Intranet team (Microsoft SharePoint)
4. Other tasks related to all systems in-scope.
• Budget planning & control (CAPEX & OPEX).
• Responsible for capacity management and upgrades.
• To discuss, address and respond to identified audit and risk observations within area of responsibility and successfully address and resolve these within the agreed timelines.
• Review and approve back-up strategy for all systems in scope to ensure minimal system disturbance.
• Develop and manage project plans to carry out collaboration and social strategies based on scope, effort and budgets.
• Regularly conduct risk, security assessments and health checks for core engines and services and oversees remediation action plans.
• Make sure that all systems are upgraded periodically to minimize system disturbance and keep all systems in support.
5. People Management
• Manage team members to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, SLAs, processes and procedures and meeting the business plans and timelines.
• Ensure Knowledge transfer, proper technical knowledge through career development plans.
Achievements:
2023 Migrate Exchange Archive to a new cluster.
2022/2023 Implement CommVault E-Mail Archiving as a second layer of archiving for emails.
• Managed the project from technical perspective, making sure that all functional and security requirements are implemented.
• Managed the roll-out of more than 9000 mailboxes to CommVault within an aggressive rollout plan over 6 months.
• Successfully mitigated a raised risk with regard to administrators’ excessive rights to users data.
2022/2023 Upgrade & revamp of CIB Intranet.
2020/2021 Migrate CIB’s email system from Lotus Domino to MS Exchange.
2020/2021 Managed successful transition to VDI from collaboration perspective.
2019 Managed a successful exercise with HCL partner to develop a custom solution to collect and upload local archives from endpoints to Lotus Domino server to mitigate the risk of losing bank data in case of HDD failure and to prepare users for VDI enrollment (3500 users).
2015 Upgrade CIB’s E-Mail System to support High Availability and DR for 8000+ mailboxes.
As the bank was experiencing tremendous growth,
- Company industry:
- Banking
- Job role:
-
Information Technology
