IT Technical Support
Methanex
Total years of experience :16 years, 9 Months
• Provide a high level of customer satisfaction through Professional services.
• Install, mange, maintain Company network.
• Install, mange Net App storage
• Install, mange ESIX, V.center and Trouble shouting
• Install, mange, maintain CCTV system and CCTV storage System.
• Install, mange, Cisco Switch (2900, 3500, 3700, 4500, 6500 )
• Install, mange, IPS ( Checkpoint )
• Make Documentation for all network device configuration topology
• Creating user accounts on Active Directory
• Install, mange user Emails on Exchange Provisioning Console
• Create new Cisco IP Phone Ext to new user using Cisco unified call Manager and support users
• Mange mobile (iPhone ) Manage server Mass360
• Install, mange, maintain Printer Server
• Install, mange, maintain File Server
• Diagnose and resolve technical hardware and software issues
• Data Center Monitor Electrical, HVAC and other critical support systems and follow
Adevise user on appropriate action
• Manage antivirus server and client ( MacAfee )
• Prepare activity and status reports
• Backup and Restore Data Symantec Netback up 7.5
• Iinstall OS and Improved detection of software failures
• Support Xerox Work Center 3220, 133, 5665, 5230, 7242 and Support HP Printers 1018, 3015, 5550
• Assists staff with the installation, configuration and ongoing usability of desktop Computers, peripheral
• equipment and software within established standards and Guidelines.
• Works with vendor support contacts to resolve technical problems with desktop Computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Monitoring network appliances and servers with CACTI Program
• Planning for DR “Disaster recovery “solutions.
• Securing the network by implementing Symantec end protection manager 2010 server.
• Testing network security by running vulnerability scanners.
• Configuration of Cisco Access, Distribution and core switches.
• Implementing IPSEC site-to-site VPN connections using Cisco
• Maintaining main office and branches security policy.
• Managing DC services
• Cisco routers and switches implementations and configurations.
• Pen-testing security of windows server, workstations, Network equipments against security threats and vulnerabilities using latest tools
• Planning the network security policy and training employees to follow the policy.
• Designing Point to point, outdoor and indoor wireless solutions using Cisco bridges, Access-Points and thin Access-Points.
• Applying and maintain Network security policy
• Symantec 2010 Server management.
Main projects and responsibilities
• Microsoft Server Range, DNS, WSUS, DHCP, File/ Print.
• Install, configure, update, maintain and support servers, 300 workstations and applications software LAN/WAN systems.
• Managing file and print server.
• Managing active directory users and computers
• Managing users mail in server or outlook
• Providing Computer maintenance (Software and Hardware).
• Providing notebook maintenance (software and hardware).
• Maintaining HP, Xerox and Toshiba printers.
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