ناجى محمد نبيل

• Delivered comprehensive technical support for systems and employees across diverse international locations, including Medicine Hat, Chile, New Zealand, Geismar, Trinidad and Tobago, and Egypt, ensuring seamless operations globally.
• Collaborated effectively in managing stakeholder and vendor relationships, enhancing incident management, problem management, configuration management, and release management processes.
• Designed and implemented system improvements to optimize performance and reliability, contributing to enhanced operational efficiency.
• Committed to providing exceptional customer service, ensuring timely resolution of issues and fostering positive user experiences.
• Leveraged strong analytical skills to identify and address technical challenges, driving continuous improvement in support services.

• Deliver exceptional customer satisfaction through professional IT support services.
• Install, manage, and maintain robust company networks to ensure seamless connectivity.
• Implement and oversee NetApp storage solutions for efficient data management.
• Configure, manage, and troubleshoot ESXi environments to optimize virtual infrastructure.
• Install and maintain CCTV systems and storage solutions to enhance security measures.
• Administer Cisco switches (2900, 3500, 3700, 4500, 6500) for reliable network performance.
• Manage intrusion prevention systems (IPS) using Checkpoint technology to safeguard network integrity.
• Create comprehensive documentation for network device configurations and topologies.
• Facilitate user account creation on Active Directory to streamline access management.

• Monitored network appliances and servers using CACTI, ensuring optimal performance and uptime.
• Planned and developed robust Disaster Recovery (DR) solutions to minimize downtime and data loss.
• Secured the network infrastructure by implementing Symantec Endpoint Protection Manager 2010, enhancing overall security posture.
• Conducted thorough network security assessments by running vulnerability scanners, identifying and mitigating risks.
• Configured Cisco Access, Distribution, and Core switches, optimizing network traffic flow and reliability.
• Implemented IPSEC site-to-site VPN connections using Cisco technology, ensuring secure remote access.
• Maintained and enforced security policies for the main office and branches, promoting compliance and risk management.
• Managed Domain Controller (DC) services, ensuring seamless authentication and resource access.
• Demonstrated proficiency in Cisco routing protocols, enhancing network efficiency and performance.

• Proficient in Microsoft Server technologies, including DNS, WSUS, DHCP, and File/Print services.
• Expertly install, configure, update, and maintain servers and 300 workstations within LAN/WAN environments.
• Efficiently manage file and print servers to optimize resource utilization.
• Oversee Active Directory for user and computer management, ensuring security and accessibility.
• Administer user mail systems in both server and Outlook environments to enhance communication.
• Deliver comprehensive computer and notebook maintenance, addressing both software and hardware issues.
• Maintain and troubleshoot HP, Xerox, and Toshiba printers to ensure seamless printing operations.

• Installed, configured, and maintained Microsoft Server Range, including DNS, WSUS, and DHCP, ensuring optimal performance and reliability.
• Supported and managed 300 workstations and applications within LAN/WAN systems, delivering efficient IT solutions.
• Administered file and print servers, enhancing resource accessibility and user satisfaction.
• Managed Active Directory users and computers, streamlining user access and security protocols.
• Oversaw user email management in server and Outlook, ensuring seamless communication.
• Provided comprehensive computer and notebook maintenance, both software and hardware, improving system longevity and performance.
• Demonstrated strong troubleshooting skills to resolve technical issues promptly, contributing to a more efficient IT environment.