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ناجى محمد نبيل, Global Application Analyst

ناجى محمد نبيل

Global Application Analyst·Methanex Corporate

مصر

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 5 أشهر

Global Application Analyst

نوفمبر 2022 - حتى الآن

Methanex Corporate

دمياط، مصر

نوفمبر 2022 - حتى الآن

• Delivered comprehensive technical support for systems and employees across diverse international locations, including Medicine Hat, Chile, New Zealand, Geismar, Trinidad and Tobago, and Egypt, ensuring seamless operations globally.
• Collaborated effectively in managing stakeholder and vendor relationships, enhancing incident management, problem management, configuration management, and release management processes.
• Designed and implemented system improvements to optimize performance and reliability, contributing to enhanced operational efficiency.
• Committed to providing exceptional customer service, ensuring timely resolution of issues and fostering positive user experiences.
• Leveraged strong analytical skills to identify and address technical challenges, driving continuous improvement in support services.

مجال الشركة:
صناعة البتروكيماويات والمنتجات البترولية المكررة

IT Technical Support

يناير 2011 - حتى الآن

Methanex

دمياط، مصر

يناير 2011 - حتى الآن

• Deliver exceptional customer satisfaction through professional IT support services.
• Install, manage, and maintain robust company networks to ensure seamless connectivity.
• Implement and oversee NetApp storage solutions for efficient data management.
• Configure, manage, and troubleshoot ESXi environments to optimize virtual infrastructure.
• Install and maintain CCTV systems and storage solutions to enhance security measures.
• Administer Cisco switches (2900, 3500, 3700, 4500, 6500) for reliable network performance.
• Manage intrusion prevention systems (IPS) using Checkpoint technology to safeguard network integrity.
• Create comprehensive documentation for network device configurations and topologies.
• Facilitate user account creation on Active Directory to streamline access management.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
تكنولوجيا المعلومات

Global Services Desk Analyst

يناير 2011 - أكتوبر 2022

Methan ex Corpor ate

دمياط، مصر

يناير 2011 - أكتوبر 2022

مجال الشركة:
صناعة البتروكيماويات والمنتجات البترولية المكررة

Network administrator

أبريل 2008 - ديسمبر 2010

MCIT Ministry of Communications and information technology

القاهرة، مصر

أبريل 2008 - ديسمبر 2010

• Monitored network appliances and servers using CACTI, ensuring optimal performance and uptime.
• Planned and developed robust Disaster Recovery (DR) solutions to minimize downtime and data loss.
• Secured the network infrastructure by implementing Symantec Endpoint Protection Manager 2010, enhancing overall security posture.
• Conducted thorough network security assessments by running vulnerability scanners, identifying and mitigating risks.
• Configured Cisco Access, Distribution, and Core switches, optimizing network traffic flow and reliability.
• Implemented IPSEC site-to-site VPN connections using Cisco technology, ensuring secure remote access.
• Maintained and enforced security policies for the main office and branches, promoting compliance and risk management.
• Managed Domain Controller (DC) services, ensuring seamless authentication and resource access.
• Demonstrated proficiency in Cisco routing protocols, enhancing network efficiency and performance.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Engineer

يناير 2007 - ديسمبر 2010

Informatique For Information Systems

القاهرة، مصر

يناير 2007 - ديسمبر 2010

• Proficient in Microsoft Server technologies, including DNS, WSUS, DHCP, and File/Print services.
• Expertly install, configure, update, and maintain servers and 300 workstations within LAN/WAN environments.
• Efficiently manage file and print servers to optimize resource utilization.
• Oversee Active Directory for user and computer management, ensuring security and accessibility.
• Administer user mail systems in both server and Outlook environments to enhance communication.
• Deliver comprehensive computer and notebook maintenance, addressing both software and hardware issues.
• Maintain and troubleshoot HP, Xerox, and Toshiba printers to ensure seamless printing operations.

مجال الشركة:
الاتصالات والشبكات

Technical Support Engineer

أغسطس 2007 - مارس 2008

Informatiqe for information system’s

القاهرة، مصر

أغسطس 2007 - مارس 2008

• Installed, configured, and maintained Microsoft Server Range, including DNS, WSUS, and DHCP, ensuring optimal performance and reliability.
• Supported and managed 300 workstations and applications within LAN/WAN systems, delivering efficient IT solutions.
• Administered file and print servers, enhancing resource accessibility and user satisfaction.
• Managed Active Directory users and computers, streamlining user access and security protocols.
• Oversaw user email management in server and Outlook, ensuring seamless communication.
• Provided comprehensive computer and notebook maintenance, both software and hardware, improving system longevity and performance.
• Demonstrated strong troubleshooting skills to resolve technical issues promptly, contributing to a more efficient IT environment.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Mansoura university

يوليو 2007

يوليو 2007

بكالوريوس، Information Technology

مصر

المعدل التراكمي (نسبة مئوية): 85%

المعدل التراكمي (نسبة مئوية): 85%

Good

جامعة المنصورة

يونيو 2007

يونيو 2007

الثانوية العامة أو ما يعادلها، علوم حاسب

مصر

Mansoura University

يناير 2007

يناير 2007

بكالوريوس، Information System's

مصر

Skills

VMware
Expert
VMware
Expert
Servers
Expert
Servers
Expert
Networks
Expert
Networks
Expert
End User Support
Expert
End User Support
Expert
SLA
Expert
SLA
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
SECURITY SYSTEMS
Intermediate
SECURITY SYSTEMS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
SYSTEM MONITORING
Intermediate
SYSTEM MONITORING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
Switching Protocols STP, VTP, DHCP, NTP, VLAN Trunks and Ether-channels.
Intermediate
Switching Protocols STP, VTP, DHCP, NTP, VLAN Trunks and Ether-channels.
Intermediate
Cisco WLC 4402 4404 configuration
Intermediate
Cisco WLC 4402 4404 configuration
Intermediate
Cisco Routers 800, 1700, 1841, and 2600 configuration and troubleshooting.
Intermediate
Cisco Routers 800, 1700, 1841, and 2600 configuration and troubleshooting.
Intermediate
Network Security, ACLs, NAT design, VLANS Implementation, and troubleshooting.
Intermediate
Network Security, ACLs, NAT design, VLANS Implementation, and troubleshooting.
Intermediate
Cisco ASA 5000 IPSEC VPN site-to-site Implementations.
Intermediate
Cisco ASA 5000 IPSEC VPN site-to-site Implementations.
Intermediate
Cisco Switches 2900, 3500, 3700, 4500, 6500 configuration and troubleshooting.
Intermediate
Cisco Switches 2900, 3500, 3700, 4500, 6500 configuration and troubleshooting.
Intermediate
Routing Protocols RIP, EIGRP, OSPF, BGP
Intermediate
Routing Protocols RIP, EIGRP, OSPF, BGP
Intermediate
MCSE 2012
Expert
MCSE 2012
Expert
Monitoring Systems Cacti, Shark , and Net-Flow implementation.
Expert
Monitoring Systems Cacti, Shark , and Net-Flow implementation.
Expert
VMware
Expert
VMware
Expert
Servers
Expert
Servers
Expert
Networks
Expert
Networks
Expert
End User Support
Expert
End User Support
Expert
SLA
Expert
SLA
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
WSCS (Work Safety Control System
AVEVA PI Assets and analytics PI AF Design Bently System1 EVO Admin workshop Other
MCSE: Microsoft Certified System Engineer
CEFS: Cisco Express Foundation Field Specialist
CCNA: Cisco Certified Network Associate CCNP: Cisco Certified Network Professional
VCP-NV : VMware Certificate professional Network Visualization
Jun 2015 - May 2017
VCP-DC: VMware Certificate professional Data center
Sep 2015 - Aug 2017
MCSE: Microsoft Certified System Engineer 2012
Dec 2013 - Nov 2016
CEFS: Cisco Express Foundation Field Specialist
Jan 2013 - Jan 2016
CCNA: Cisco Certified Network Associate
Dec 2013 - Feb 2016

التدريب
CCNP : Cisco Certified Network professional
ITshare
Feb 2012

الهوايات

  • traveling.
  • internet
  • Reading
  • devolpment skill