NAGY Mohamed Nabil, IT Technical Support

NAGY Mohamed Nabil

IT Technical Support

Methanex

Location
Egypt
Education
Bachelor's degree, Information Technology
Experience
16 years, 10 Months

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Work Experience

Total years of experience :16 years, 10 Months

IT Technical Support at Methanex
  • Egypt - Damietta
  • My current job since January 2011

• Provide a high level of customer satisfaction through Professional services.
• Install, mange, maintain Company network.
• Install, mange Net App storage
• Install, mange ESIX, V.center and Trouble shouting
• Install, mange, maintain CCTV system and CCTV storage System.
• Install, mange, Cisco Switch (2900, 3500, 3700, 4500, 6500 )
• Install, mange, IPS ( Checkpoint )
• Make Documentation for all network device configuration topology
• Creating user accounts on Active Directory
• Install, mange user Emails on Exchange Provisioning Console
• Create new Cisco IP Phone Ext to new user using Cisco unified call Manager and support users
• Mange mobile (iPhone ) Manage server Mass360
• Install, mange, maintain Printer Server
• Install, mange, maintain File Server
• Diagnose and resolve technical hardware and software issues
• Data Center Monitor Electrical, HVAC and other critical support systems and follow
Adevise user on appropriate action
• Manage antivirus server and client ( MacAfee )
• Prepare activity and status reports
• Backup and Restore Data Symantec Netback up 7.5
• Iinstall OS and Improved detection of software failures
• Support Xerox Work Center 3220, 133, 5665, 5230, 7242 and Support HP Printers 1018, 3015, 5550
• Assists staff with the installation, configuration and ongoing usability of desktop Computers, peripheral
• equipment and software within established standards and Guidelines.
• Works with vendor support contacts to resolve technical problems with desktop Computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

Network administrator at MCIT Ministry of Communications and information technology
  • Egypt - Cairo
  • April 2008 to December 2010

• Monitoring network appliances and servers with CACTI Program
• Planning for DR “Disaster recovery “solutions.
• Securing the network by implementing Symantec end protection manager 2010 server.
• Testing network security by running vulnerability scanners.
• Configuration of Cisco Access, Distribution and core switches.
• Implementing IPSEC site-to-site VPN connections using Cisco
• Maintaining main office and branches security policy.
• Managing DC services
• Cisco routers and switches implementations and configurations.
• Pen-testing security of windows server, workstations, Network equipments against security threats and vulnerabilities using latest tools
• Planning the network security policy and training employees to follow the policy.
• Designing Point to point, outdoor and indoor wireless solutions using Cisco bridges, Access-Points and thin Access-Points.
• Applying and maintain Network security policy
• Symantec 2010 Server management.

Technical Support Engineer at Informatiqe for information system’s
  • Egypt - Cairo
  • August 2007 to March 2008

Main projects and responsibilities

• Microsoft Server Range, DNS, WSUS, DHCP, File/ Print.
• Install, configure, update, maintain and support servers, 300 workstations and applications software LAN/WAN systems.
• Managing file and print server.
• Managing active directory users and computers
• Managing users mail in server or outlook
• Providing Computer maintenance (Software and Hardware).
• Providing notebook maintenance (software and hardware).
• Maintaining HP, Xerox and Toshiba printers.

Education

Bachelor's degree, Information Technology
  • at Mansoura university
  • July 2007

Good

Specialties & Skills

Servers
Networks
End User Support
Switching Protocols STP, VTP, DHCP, NTP, VLAN Trunks and Ether-channels.
Cisco WLC 4402 4404 configuration
Cisco Routers 800, 1700, 1841, and 2600 configuration and troubleshooting.
Network Security, ACLs, NAT design, VLANS Implementation, and troubleshooting.
Cisco ASA 5000 IPSEC VPN site-to-site Implementations.
Cisco Switches 2900, 3500, 3700, 4500, 6500 configuration and troubleshooting.
Routing Protocols RIP, EIGRP, OSPF, BGP
MCSE 2012
Monitoring Systems Cacti, Shark , and Net-Flow implementation.

Languages

Arabic
Expert
English
Expert

Training and Certifications

VCP-NV : VMware Certificate professional Network Visualization (Certificate)
Date Attended:
June 2015
Valid Until:
May 2017
VCP-DC: VMware Certificate professional Data center (Certificate)
Date Attended:
September 2015
Valid Until:
August 2017
MCSE: Microsoft Certified System Engineer 2012 (Certificate)
Date Attended:
December 2013
Valid Until:
November 2016
CEFS: Cisco Express Foundation Field Specialist (Certificate)
Date Attended:
January 2013
Valid Until:
January 2016
CCNA: Cisco Certified Network Associate (Certificate)
Date Attended:
December 2013
Valid Until:
February 2016
CCNP : Cisco Certified Network professional (Training)
Training Institute:
ITshare
Date Attended:
February 2012
Duration:
180 hours

Hobbies

  • devolpment skill