Tamer Ibrahim Mohamed Ibrahim

Upgraded the network infrastructure from basic 1 GB Lan to 10 Giga Bit Network With NAS Storage for 100 Terabyte and Providing access for all computers to the Nas Storage and Administrate The NAS and The Servers. Managing and administrate the servers. Troubleshoot and resolve network media and components. Maintain accountability of network hardware, software, spares, test equipment and other related infrastructure components. Provide remote help desk support or in person, for issues related to desktop software, hardware and peripherals Analyze network problems and manage preventative maintenance procedures Manage network configurations to ensure that all computers on a network can communicate effectively Test computers peripherals, hardware and software to ensure that they are working appropriately.

I Supervised on changing and upgrading the whole hospital network infrastructure, and connecting the WAN and VPN connections on cisco routers and switches and connecting the servers for The hospital ROXY branch. I Troubleshooted and resolved network media and components. Maintain accountability of network hardware, software, spares, test equipment and other related infrastructure components. Provide remote helpdesk support or in person, for issues related to desktop software, hardware and peripherals. Analyze network problems and manage preventative maintenance procedures. Manage network configurations to ensure that all computers on a network can communicate effectively. Test computers peripherals, hardware and software to ensure that they are working appropriately Install and configure computer networks including LAN and WAN. Upgrade software, patches and operating systems on a continuous basis Ensure that all computers are secured effectively by installing and updating end point security software.

Manage network configurations to ensure that all computers on a network can communicate effectively. Test computers peripherals, hardware and software to ensure that they are working appropriately Install and configure computer networks including LAN and WAN. Upgrade software, patches and operating systems on a continuous basis Ensure that all computers are secured effectively by installing and updating end point security software...

Technical Support Specialist Troubleshoot and track technical issues to Provide Customer Service resulting in high customer satisfaction scores. Handling and resolving all customer requests, inquiries, questions, and complaints. Meeting service level in handling all transactions measured through productivity reports. Accuracy in handling all assigned tasks.

Customer Service Specialist this job give me a lot experience for how to deal with customers and especially angry customers who have big problems and need it to get solved very quickly, and give me the experience to how make the customer satisfied and happy with the services the company offers .

Owner of a cyber cafe I had a lot experience from this job, how to treat customers and solving their issues, changing computer equipments and solving hardware and software issues, setup a small business Networks and solving all Network problems , and from this two years experience, i think no problem in software, hardware or Network can stand against me.