Project Manager
MDS-SA
Total years of experience :16 years, 6 Months
- Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customer’s needs and deliver within budget on desired outcomes
- Responsible for defining the project scope, objectives and acceptance criteria to ensure project members understand what is expected of them and what they should expect from one another
- Create effective project and resource plans, ensuring costs/timescales are realistic and risk/issues are identified
- Performs Project Tracking by Prepares, maintains and submits clear & concise Activity /progress reports and time recording/management reports to discover potential problems before they occur
- Manage daily activities, issue resolution, and communication across Project Execution teams in order to deliver projects on-time, on-budget and quality
- Responsible for Delivering projects in line with agreed outcomes to schedule, scope, quality and budget
- Perform formal project closedown in accordance with agreed project closure process
- Ensure that contractual agreements with solution providers and vendors are managed
- Developing and maintaining a detailed project plan
- Definition and management of the Project Acceptance Criteria
- Managing and leading the project team
- Recruiting project staff and consultants
- Managing co-ordination of the partners and working groups engaged in project works
- Monitoring and controlling the project progress and assure it is in line with project schedule baseline
- Managing project deliverables in line with the project plan
- Recording and managing project issues and escalating where necessary
- Resolving cross-functional issues at project level
- Managing project scope and change control
- Providing status reports to the project sponsor and high management
• Responsible for applying the PMI standards on all projects at all phases
• Manage the entire project cycle, from project approval to project closure
• Call for internal meeting with sales team to understand the deliverables, scope and schedule of the new project according to PrimeGate methodology
• Meet the customers and identify the projects objectives, deliverables, scope of work, prerequisites, time frame and acceptance criteria
• Develop a project estimated cost sheet, cash flow and project charter, and get it signed from PrimeGate Side and Customer Side
• Prepare the project schedule
• Prepare the Purchase Requests and send it to Procurement Department for purchasing all needed H.W, S.W and / or licenses
• Arrange with the implementation team to verify the site readiness and start implementation once the H.W is received as per the project schedule
• Monitoring and controlling the cost and the scope, implementation activities during the execution phase
• Get the customer signed on the Project Completion Certificate and on the Customer Satisfaction Survey, and prepare the End of Project Report
• Responsible for developing and maintaining the relation with the customers
• Carrying out risk assessment
• Using IT systems to keep track of people and progress
• Provide PMO with weekly and monthly reports and charts to illustrate the Projects, Revenue and Receivables status
• Evaluate and Recruiting specialists and sub-contractors
• Participate for building the PMO forms, templates and PrimeGate PMO Methodology
• Managing, Monitoring and controlling multiple projects in the same time with different accounts, teams and technologies
• Responsible for handling the P.O from Business Development Department, do the planning and implementation for it then deliver it to the client and get the Project Completion Certificate, then handover the project to finance department for invoicing and collections.
• Responsible for implementing several types of projects such as H.W Supplying, H.W Installations and deployment, Managed Services, Delivering the renewed or new subscription licenses, websites or portal development and outsourcing projects
• Detailed projects initiating, planning, implementing, controlling, monitoring, delivering and closing
• Prepare the Profit and Loss Table, Project plan for running projects and submit them to the management
• Managing projects deliverables and cost controlling in line with the project plan and time frame
• Recording and managing projects issues and escalating where necessary
• Resolving cross-functional issues at project level and managing project scope and change control and escalating issues where necessary
• Monitoring projects progress and performance, with providing status reports to the management
• Managing co-ordination of the partners and working groups engaged in project work
• Analyze tenders and specify the projects timeframe, requirements, and scope of work and distribute the tasks between business development, technical and documentation teams according to work breakdown structure (WBS)
• Follow up with technical team and assure that they chose a proper solutions match the project requirements
• Follow up with documentation team and assure all needed documents are ready and match the requirements
• Check for appliances delivery, readiness and schedule for installation date and assign a team for this activity
• Coordinate with clients to provide the network architecture, project prerequisite and all needed documents for this scope
• Follow up with technical team during the implementation stage and provide them all needed support and get the sign off
• Follow up with finance department and check the collection status for each project
• Check with business development team regarding to the new deals and projects to prepare the implementation schedule accordingly
• Acting as Single Point of Contact (SPOC) handling all the clients complains and speak on behalf of the team
• Follow up with on hold projects in order to clear all the technical or financial pending issues
• Ensure that the day-to-day operations of a business run smoothly
• Follow up with our outsourcing teams and check their performance and weekly activities reports and their contracts status with clients
• Provide management with weekly and monthly reports and charts to illustrate the Operations status, products statics and activities status on regions basis
The Company is responsible for Mobily Managed Services project which includes keeping the sites alive with good performance within less response and troubleshooting time
• Monitoring for the alarms, faults, snags and solution providing role and take care of MTTR criteria (Mean Time to Repair for P0; P1; P2; P3)
• Manage different subcontractors for Mobily project with Ericsson or non Ericsson equipments 2G, 3G, MW and LTE.
• Coordination to our Field Support engineers for installation, Integration, troubleshooting, commissioning and corrective Activities.
• Manage the planned activities for PAT, PAC and OIL Clearance.
• Responsible to solve client’s problems and Dispatch rapidly field staff to avoid outages and alarms.
• Working as Single Point of Contact (SPOC) handling all the customers complains and prepare the Relief events and speaking on behalf of team.
• Planning and scheduling for Preventive Maintenance (PMR) Activities and Implementation as per customer requirement.
• Aware About PMR scheduling performing and reporting process.
• Scheduling and Implementation of Mean Down Time (MDT) activities.
• Take Care of Outstanding Items List in order to handle new sites from Acceptance Department.
•Monitoring the status of all opening Elector mechanical or telecom work orders and assure all Field Engineers close their work orders in time.
•Responsible for Daily, Weekly and Monthly progress reporting to be sent to Management and Team leaders.
•Coordination and providing role with Customer to solve access issues.
•Aware about Resources Allocation and readiness based on Duty roster distance from sites and competence.
•Aware About spare process and critical spare parts availability and delivery.
•Proper communication with Management, Customer, Optimization, Transmission and Front office during Outage or work process.
•Manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components.
Al-Hashmiya Telecom Company November 2007 - June 2010
Close-Out Projects Department
Riyadh, Saudi Arabia
Key Responsibilities:
• Prepare and submit the Bill of Quantity according to provided SAF ( Site Acceptance Form) or SCO ( Site Change Order) and TD ( Transmission Designs)
• Coordinates the network owner, contractor, consultant and HATCO.
• Planning and prepare Close-Out Plan (COP) to attain maximum production output and finish the job on time.
• Submit COP to project Manager Comments.
• Monitors HATCO technical teams, verifies work progress and gather the data for documentation department and support them to get all data needed.
• Provides data and documentation requested by Customers.
• Prepare and submit agreed Close-Out progress reports.
Bachelor's degree in Computer Engineering from Al-Balqa University