Support Services General Manager
Tawuniya
Total years of experience :18 years, 1 Months
Support services department responsible of all services supporting the core business of Tawuniya. Those services include:
New Facilities Projects (all related activities)
Facilities renovation
Prepare new facilities for operations
Company Procurements
Budgeting SS related scopes
Safety and security All Types of maintenance
Facilities Operations
Contracts
Properties Management
Government Relations
Company PR and events
Hotels serrations and events, and all related works Supporting services: communication, mail, flights tickets and reservation, soft services, specialized maintenance and operations contracts,
Warehouses and stores of Tawuniya
Serve a General Manager for Support Services, creating and executing Business Continuity and Contingency Planning (BCCP) for ensured preparedness and plan departmental financial, hierarchal, SLA, and employment programs. Conduct feasibility studies for strategic project investments to help reduce expenses by 25% and eliminate electricity and water bills, archiving services, and owned vacant lands.
Increase productivity by 12%, and achieved 20% savings by skillfully negotiating contracts.
Develop automated monitoring processes, contractors' prequalification parameters, and inventory control and audit procedures.
Established facility safety and security regulations compliance and audits, and designed procurements practices to minimize expenses and misuses.
Design and execute engineering projects meeting technical specifications and completed within established budgets and quality parameters.
I would say I have done everything I could, and I hope any of what I have concluded will not come true one day.
Highlights:
• Designed, implemented and made operational a reliable Facilities Management System as part of process improvements leveraging extensive planning and management skills gained through the years.
Key Responsibilities:
Operations:
• Directed projects for new facility installations, prepared designs and plans after assessing requirements, and developed project budgets.
• Assembled project teams, devised schedules and carried out project activities within budgeted figures; accelerated activities that fell behind schedule.
• Planned and executed renovations and restorations after assessing existing facilities and future requirements; estimated budgets for renovation and presented proposals.
• Determined new facilities to be installed to support operational expansion; collaborated with operations team to assess requirements and planned facilities accordingly.
• Reviewed materials and items required to facilitate smooth operations, obtained purchase requisitions from various departments, issued POs to approved suppliers and followed-up for in-time delivery.
• Rationalized the supplier base to reduce costs, established alternate sources of supply to offset disruption in the existing supply chain.
• Directed the maintenance function, coordinated with the maintenance team to plan maintenance schedules for all equipment and facilities to improve operational performance.
• Controlled costs across facilities operations and resolved technical issues within the facilities domain and initiated improvements.
• Managed contracts, issued tenders for contractual works and called in bids, evaluated bids (commercially and technically) and awarded contacts to the most suitable ones.
• Responsible for management and upkeep of all properties owned by the company, oversaw property contracts.
• Supervised implementation of safety and security measures across company premises, conducted security audits, determined non-compliance and took corrective measures.
• Provided technical support to technical and engineering teams in creating AutoCAD drawings, designs, engineering tasks.
Administration:
• Oversaw official communication and correspondence (email, telephone) when required and routed all important communication to the executive leadership.
• Verified that calendars of executive leadership were properly managed (flight bookings, hotel stays, local travel, appointments etc.).
• Represented the company in public and media forums, responded to queries and displayed a professional image of the company.
Key Projects to Credit:
• Health club for a 5 star hotel tower (first floor): Renovated a complete health club on the first floor. Key considerations were distribution of the new loads, water proofing and power challenges. The club comprised water facilities, a new 10x5x1.5 m swimming pool. Employed STAD software to study the case.
• Large project on 60000 square meters of land to accommodate 9000 labors. It comprised 13 building of 3 floors each, recreation center, catering facility, a WTP, land scabbing, and related equipment and systems.
Highlights:
• Planned and directed the preparatory phase for establishing new operational and maintenance facilities for the new commercial company, met all pre-defined milestones and budgets.
• Part of the strategic decision making team that established the new company’s structure, devised work flows and process maps for functions, defined the organizational hierarchy, and developed policies and procedures.
• Credited with building a centralized database for building ED, manuals, official correspondences, JDs, policies, procedures, process maps, contracts, schedules that served as a knowledge and information repository for the management during decision making.
• Identified root cause for a long standing water leakage problem at a prestigious retail outlet, provided practical solutions to plug the wastage and saved costs.
• Identified shortcomings in facilities management and took corrective measures in time; diagnosed that the UPS for the administration building was missing and that there was no preventive maintenance for the standby generator that could have created a problem. As a result standard procedures and action plans were established.
• Successfully handled maintenance for a multitude of properties such as towers, commercial buildings, office buildings, residential buildings, charity buildings, 5-star and 4-star hotels, malls, company headquarters building and private facilities.
Key Responsibilities:
• Monitored overall performance, identified performance bottlenecks, initiated improvements and ensured objectives were met.
• Headed facilities operations and administered 60 different type of facilities that aided in running business operations smoothly; managed 4 direct reports and 78 indirect reports, assigned tasks and ensured deadlines were met.
• Supervised budget development and cost estimates preparation by analyzing previous budgets, controlled variances in expenses, and met budgeted figures.
• Studied benchmarked practices in facilities management and system, employee management and made recommendations for improvements in organizational practices.
• Administered special maintenance contracts, selected technically capable contractors (FF, FA, plant maintenance, telecom, UPS etc) through bidding process, defined the work scope and ensured final deliverables were in line with the contract.
• Managed contractors, inspected their works to ensure quality, and approved release of payment against invoices submitted by contractors;
• Spearheaded all project management activities, developed schedules, led activity execution (forms and works) and monitored project works at site in absence of field engineers.
• Executed several facilities improvement projects - prepared project scope, BOQ, approved drawings and maintained all technical and commercial documentation.
• Led preventive maintenance planning for all facilities and ensured those were functioning to expected standards; oversaw emergency maintenance and repairs where needed.
• Selected contractors for all services (cleaning, waste management, security etc) for all the facilities.
• Developed procurement plan based on estimates and ensured adequate and in-time supplies; managed warehousing for all materials and spares.
• Assessed staffing requirements for facilities operations, recruited and trained staff, monitored and improved staff performance.
Key Project to Credit:
• Jarir Book store (JB) showrooms and building new construction projects in Kuwait (2 projects)
• Numerous JB renovation small projects
• Installation of FF & FP systems for old JB facilities
• Upgrading/changing communications systems & HVAC in some JB
• Adding standby diesel generators of various capacities in JB facilities
• Parking management system (fully automated) for JB Cornish building in Khubar city
• Adding anti-thefts check doors to JB showrooms
Key Responsibilities:
• Supervised the maintenance of multiple properties (commercial / residential) such as showrooms, employee housings, malls, commercial / office buildings, equipment in these properties and ensured upkeep to benchmarked standards.
• Provided support to the services department in resolving issues and problems so that tenants/owners were satisfied with the services.
• Managed and coordinated multiple projects outside Saudi Arabia, guided project teams, helped them resolve technical problems and delivered projects as per expectations.
• Provided maintenance support to all internal departments, responded promptly to urgent repair requests.
• Worked on continual improvements to enhance facilities, increase equipment efficiency, reliability of various systems installed, and employee productivity.
• Drafted and negotiated contracts with external contractors, managed contractors and ensured work produced matched the expected quality standards.
• Revamped departmental operations by removing inefficient processes and duplication, and streamlined workflows.
Key Projects to Credit:
• Establishing complete facilities for administration, simulators (for training pilots and soldiers), parking, utilities, infrastructure
• Electrical AECL network modification from radial to ring one, cables, switch gears, breakers, panels, transformers, MRUs, rooms, and all required civil works
• Building AECL Chaff and Flare warehouses (2), all required electrical, mechanical & civil works, roads, utilities
• Central Mosque for AECL to accommodate a large number of employees
• Central cafeteria for AECL
• Facilities Department (FD) Building for AECL comprising FD warehouse, workshop, offices, utilities
• Additional AECL Plant (special height and large area) for special programs (of the defense ministry); plant consisted of metal structure, offices, utilities
• Additional AECL main and services vehicles entrance gates; set-up all required utilities, facilities, works required in addition to the design
• Many renovation works in AECL in line with continuous need for expanding space to accommodate additional workforce and for conducting business programs inside plants
• Connecting various places inside AECL by fiber optic cables
• Additional AECL barracks for offices and all required mechanical, electrical & civil works
• Designing of several required AECL facilities that could be required in the future (preliminary design, SOW, prequalification of contractors, review of bid package)
• Automating the service desk of FD using MS Access
Highlights:
• Credited with setting-up the Facilities Management Department along with its 4 sections comprising Engineering, Maintenance, Planning and Property Control.
Key Responsibilities:
• Supervised operations of the Facilities Department, led a team of engineers and workers (50 personnel) from various disciplines, to ensure reliable facilities support comprising Engineering, Maintenance, Planning and Property Control.
• Defined the scope of activities to be carried out by the department, allocated requisite resources, and completed activities within budgets.
• Established departmental policies and procedures, performance metrics; defined job descriptions and monitored overall departmental performance.
• Recruited and trained competent staff and established a high performance work culture that valued teamwork.
• Made purchase decisions and procured all equipment, machines and material that were essential to provide quality facility management services.
The 9th Power Plant (PP9):
• I worked with implementation / construction contractors, implementation consultant, generation project department and plant management. I was part of all above mentioned departments’ related different practices and activities.
• I worked in the two phases: implementation/construction of the project and then the operational/functional phase. This is a mega project/plant in terms of financial project
would you see attched CV
Mechanical Engineering - Science . Power
