Acting Store Supervisor -Section Head
Alghanim Industries
Total years of experience :15 years, 1 Months
Drives sales activities to achieve targets in cash, credit, warranties & accessories
Develops, inspires, motivates and provides coaching and mentoring to all store
Ensures proper implementation of promotional activities to support higher sales results
Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines
Handles and follows on customer's complaints and inquires
Used coordination and planning skills to achieve results according to schedule
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Sales
• Manages and leads staff in achieving section targets
• Drives section’s sales activities to achieve targets in cash, credit, warranty & accessories
• Ensures proper implementation of promotional activities to support higher sales results
• Follows up with sales associates on section & individual achievements
• Assists sales staff in completing difficult sales transactions
Customer Service
• Provides exceptional customer service and ensures sales associates also provide the same level of service.
• Handles and follows on section customer’s complaints and inquires;
• Interacts with section customers to ensure the quality of services provided.
Talent Development
• Educates section staff on store policies & procedures, and job duties;
• Leads section employees to achieve sales targets and conducting inventories
• Ensures compliance of section employees with established location security, housekeeping, merchandise guidelines and record keeping.
• Develops, inspires, motivates and provides coaching and mentoring to section staff.
• Ensures section employees’ commitment to store objectives
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
The degree of bachelor of Agr. Engineering