S.R Customer Service Representative
xcite
Total years of experience :17 years, 0 Months
. Serves customers by providing product and service information and resolving product and service problems.
. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer information.
. Contributes to team effort by accomplishing related results as needed.
The E-Commerce Executive grows the e-commerce business by.
Improving the customer experience,
executing customer order fulfilment and maintaining the digital platform.
Conducts data analysis to generate data-driven market insights and manages relationships with business partners.
works in a fast-paced digital environment.
Ensures smooth operation in the e-commerce business.
Must be collaborative and results-oriented.
Must be technology-savvy and able to operate well under pressure.
Team Leader: QM Team, Alghanim Industries (Electronics),
Achievements and responsibilities:
- Address Escalated cases of customers for both services and sales.
- Comply with customer’s problem and do whatever it takes to resolve the issue of the customer.
- Monitoring calls & team performance.
- Generating daily, weekly, monthly & quarterly reports based on team performance.
we work at to help our customer to finishing problem them .then really . I gain many experiences help me to understand the staff and solutions to their problems in a positive way and that gave me new motivation to teach and provide the best solutions as quickly as Walt axiom depends on each person's thought and provide all my energy for the job and with minimal effort ..
We respond to customer service and work to appeal to them at the highest level of those who through marketing via the Internet and was considered the founders of the communications center and the company generally
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