Executive Assistant to CEO
Qtrans Language Solutions
Total years of experience :17 years, 5 Months
- Support senior managers and provide administrative support to executives on daily clerical tasks
- Develop and maintain a filing system
- Create spreadsheets and presentations
- Provide statistical and budget related reports
- Handle sensitive and extensive confidential information.
- Develop, implement and improve office policies and procedures
- Plan meetings and take detailed minutes, notices, and resolutions.
- Host and facilitate activities such as cross-team meetings, social gatherings, and conferences.
- Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
- Orders and maintains inventory of supplies.
- Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
- Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers.
- OPEX/CAPEX Budget/Bookings, Meet Cost/Revenue Ratio established targets, Develop and report NOR production KPIs
- Cost Controls, Reviewing daily reports and take immediate action on any non-anticipated issues.
- Cost Savings Optimizations, On a country-by-country basis, and on a service type-by service type basis, analyze opportunities and make cost saving optimizations recommendations to the pre-opportunities forum.
- Invoice Validation/Billing Disputes/Rate Entry/Cost Models:
• Billing Disputes; refine invoice validation processes to focus more closely/improve on identifying potential disputes. Billing Disputes to be aggressively identified, researched and resolved. Concerted effort made to identify billing disputes during individual invoice validations.
• Improve current methodologies for performing inbound invoice validations
• Maintain cost models for the existing 35 countries/carriers; develop new cost models as required.
• Weekly Invoice Validation/Reconciliation for off net carriers invoices; 30 to 40 invoices received monthly.
• Timely off net carrier termination rate development and entry into BCRSS; 45 to 60 carrier rate sheets received each month.
• Existing Invoice Validation processes refined/modified, as necessary, to bring it current with organizational expectations.
• Perform Cost Savings Verification on those cost savings identified through the implementation pipeline process.
- Quality Monitoring / Quality Management, by producing a weekly analysis outlining found quality issues and make quality recommendations.
- Invoice Validation/Reconciliation, by developing a methodology to monthly review the actual invoices booked against the termination cost budget.
- Support R&QM Managers in the production of the monthly Live table, by weekly analysis for R&QM Managers to outline historical rerouting and potential carrier destination deactivations.
- Orange Egypt CTS Voice Agent, First point of contact with the customer; to conduct initial diagnostics and troubleshooting of the voice problems, major customer served: ExxonMobil, SITA, Sprint, Merril Lynch, Hewlett Packard, JTI, Daimler Chrysler, Tech-Team and others.
- Handling VOC - VSC VIP Customers, log and track faults, following up the process and provide progress update reports until resolution.