Mahmoud Abdou Gamal

• Ability to install, trouble-shoot, configure and administration for Cisco collaboration solutions blow:
 Cisco Unified Communication Manager (CUCM) including Telephony Registration, Dial Plan, Call Routing, Translation Patterns, Digit Manipulation, Hunting, Call Queuing, Call Forwarding, SRST, MGCP FB, Device pools, Regions, Locations, PL, CAC, Media Resources and Extension Mobility.

 Cisco Unified Communication Manager Express (CME) for SIP and SCCP.
 Voice Gateways "E1 PRI, SIP & H.323 Dial-peers, MGCP, Translations Rules …etc."
 Cisco Unified Contact Center Express (UCCX).
 Cisco Unity Connection (CUC).

• Cisco Unified IM & Presence server.
• Troubleshooting for Calabrio QM
 Voice Gateways "E1 PRI, SIP & H.323 Dial-peers, MGCP, Translations Rules …etc."
 Cisco Unified Contact Center Express (UCCX).
 Cisco Unity Connection (CUC).
• Troubleshooting for Calabrio QM.
• Troubleshooting for Cisco Meeting Server (CMS).
• Support Customers by solving their issues and troubleshooting their problems.

- Make Installation for Cisco call manager versions 11 (CUCM v11), With deployment of Telephony Registration, Dial Plan, Call Routing, Translation Patterns, Digit Manipulation, Hunting, Call Queuing, Call Forwarding, SRST, MGCP FB, Device pool, Regions, Locations, PL, CAC and Extention Mobility.
- Worked on TDM Voice gateway ( H323 & MGCP )
- Make integration between CUCM and CUC .
- Make integration between CUCM and IM&P .
- Make integration between CME and CUE .


- Atended for CCNA Collaboration training courses ( CICD + CIVND2 )
- Atended for CCNP Collaboration training courses ( CIPTV1 + CIPTV2 + CAPPS + CVoice )