محمد حسين

• Deliver continuous IT support to school staff under the Ministry of Education, maintaining high
service standards and user satisfaction.
• Provide comprehensive remote and onsite technical support using the Ivanti Ticketing System to
ensure timely resolution of IT issues.
• Manage IT asset lifecycle, including asset counting, inventory tracking, documentation, and
compliance reporting.
• Administer Active Directory (AD) user accounts, permissions, and security policies for staff and
school systems.
• Install, configure, and maintain computer systems, peripherals, and network equipment across
school locations.
• Troubleshoot hardware, software, and network-related issues to minimize system downtime.
• Support deployment, upgrades, and maintenance of educational technology and IT infrastructure.
• Ensure proper documentation of incidents, solutions, and asset records in accordance with MOE
policies.
• Coordinate with central IT teams and vendors for escalated technical issues and system
improvements.
• Provide basic training and guidance to staff on IT systems, security practices, and new technologies.

Administration and support Exchange Server
Administration and support Active directory
Administration and support for ERP system
Supporting MENA region offices (Kuwait - UAE - Oman - Egypt -
Congo - Saudi Arabia - Turkey - …etc)
Working in ticket system (ManageEngine ServiceDesk Plus)
Handle annual budget and ensure cost effectiveness for MENA
region
Users support in MENA region (remotely, via remote access
program, and locally)
Selection and purchase of Hardware, Software and Computer
Supplies For all the region
Support of Safety and Data Duplication systems, as well as data
back-up and data recovery systems and processes
Resolution of configuration issues
Regular inventory of all regional hardware / software resources
Technical training for the users
Administration and support Exchange Server
Administration and support Active directory
Supporting MENA region offices (Kuwait - UAE - Oman - Egypt -
Congo - Saudi Arabia - Turkey - …etc)
Working in ticket system (ManageEngine ServiceDesk Plus)
Handle annual budget and ensure cost effectiveness for MENA
region
Users support in MENA region (remotely, via remote access
program, and locally)
Selection and purchase of Hardware, Software and Computer
Supplies For all the region
Support of Safety and Data Duplication systems, as well as data
back-up and data recovery systems and processes.
Resolution of configuration issues.
Regular inventory of all regional hardware / software resources
Technical training for the users.

• Administered and supported Microsoft Exchange Server and Active Directory environments across
the MENA region.
• Managed and supported ERP, Engineering, and EHS (Environment, Health & Safety) systems to
ensure smooth business operations. Provided IT support to regional offices across Kuwait, UAE, Oman, Egypt, Congo, Saudi Arabia,
Turkey, and other MENA locations.
• Delivered end-user support remotely, through remote access tools, and onsite, ensuring timely
issue resolution and high user satisfaction. Managed incident and service requests using ManageEngine ServiceDesk Plus ticketing system.
• Administered and supported CCTV surveillance and Attendance Management systems.
• Managed annual IT budgets and ensured cost-effective procurement and resource allocation across
the region.
• Led the selection, procurement, and deployment of hardware, software, and IT supplies for regional
offices.
• Maintained and supported backup, data recovery, safety, and data duplication systems to ensure
business continuity and data integrity.
• Diagnosed and resolved hardware, software, network, and system configuration issues efficiently.
• Conducted regular inventory audits of regional hardware and software assets.
• Delivered technical training and user guidance to improve system utilization and operational
efficiency.

• Administration and support of Windows server 2008 / 2012
• Administration and support of Domain Controller, Active Directory, user and privileges management
• Support LAN, WAN and configure network printers
• Configuring Mail exchange and Cloud (office 365)
• Troubleshooting Laptops and PCs
• Installation Software
• Backup Data
• Office 365 administrator
• Migration from exchange - C-panel to office 365
• Administration and support Exchange 2010 - 2013
• Administration and support Kaspersky admin center.
• Perform backup using Symantec backup exec.
• Support Multi-National companies contract with PC-Link.

Projects :

Office 365 :-

• November 2015 : Migrate Small Company ( 20-30 User ) from Link Mail server to Office 365
• June 2016 : Migrate Small Company ( 10 User ) to Office 365 and configured SharePoint With Permission
• August 2016 : Migrate ESP Petroleum company ( 50-70 User ) to office 365
• September 2016 : Migrate Construction company ( 125- 150 User ) to office 365

Infrastructure :-

• December 2015 : Installing windows server 2012 as Active Directory Installing Exchange Server 2010 on Windows Server 2012 TMG server ( to configure VPN + Load Balance ) on Windows server 2008 R2
Installing Symantec Backup Exec Server on Hyper -V Installing Kaspersky Admin Center On Hyper -V

• April 2016 : Installing windows server 2012 as Active Directory Installing Exchange Server 2013 on Windows Server 2012 Installing Kaspersky Admin Center on Hyper-V

• Administered Windows Server environments (2008/2012/2016).
• Installed and managed Hyper-V and VMware ESXI environments.
• Configured and supported LAN/WAN and network devices.
• Led multiple Office 365 and SharePoint 365 migration projects.
• Installed and maintained firewalls, endpoint security, and storage systems (QNAP, Asustor).

Administered Windows Server environments (2008/2012/2016).
• Installed and managed Hyper-V and VMware ESXI environments.
• Configured and supported LAN/WAN and network devices.
• Led multiple Office 365 and SharePoint 365 migration projects.
• Installed and maintained firewalls, endpoint security, and storage systems (QNAP, Asustor).