Chew Eng Tat

• Lead engineer to design and implement upgrade for Vasco Identikey Authentication Server to latest release and improve availability of the service by virtualized the servers. Design and implement new self-service portal that utilize QR code for enrollment. Perform risk assessment on customer access request and design and implement the Vasco policy.

• Lead engineer to design and implement secure USB usage for Shell by implementing DLP using Bitlocker To Go and malware remediation by using Symantec Application and Device Control. Using Bitlocker GPO to disable write access for USB storage that is not encrypted by Bitlocker and leverage Symantec ADC policy to denied file execution directly from USB storage. Conduct risk assessment on the Symantec ADC policy to determine the business impact of implementing Symantec ADC.

• Manage cyber security solutions implementation and consultancy projects and manage engagements including preparing concise and accurate documents. Exercise risk management to ensure right level of security is implemented without jeopardizing business activities.

• Leading the planning and execution of projects in the area of IT security products and solutions implementation and security delivery and working knowledge of industry security standards such as ITIL.

• Share knowledge with team members and play a subject matter expert role.

• Lead engineer to administer and configure ActivIdentity Securelogin Single Sign On configuration settings to randomize business user password and store them in the Active Directory as the same time provide single sign on login for the managed application.

• Responsible to engineered and deploy PhishMe Reporter in adhere to ITIL processes to all Shell PCs to allow Shell’s user to easily report spam mail to Cyber Defense team. This is to reduce the risk of user accidentally click on URL link or attachment embedded in the email.

• Lead engineer in the development of HP Malware Removal Tool for Shell Cyber Defense Team to scan targeted PCs and perform remediation on the infected files found by deleting them as part of the proactive risk mitigation plan.

• Lead engineer in the development of Roaming Profile Deletion tools as part of Shell’s Cost Performance Initiative program. The project targeted to significantly reduce the storage cost by USD 300 thousand annually, which enforced to Shell by third party vendor.

• Level 4 support in the client desktop support hierarchy such as SCCM software deployment and packaging, VBS script creation for automation task and Citrix XenApp publication.

• Leading the project to evaluate and conduct feasibility studies on Apple iPad as endpoint devices for VDI.

• Leading the project to evaluate and implement Microsoft Office 2013 with updated security settings to entire organization

• Leading the project to evaluate and conduct feasibility studies on Radio Frequency ID tag for World Petroleum.

• Leading the project to implement Windows 7 Bitlocker and Windows 7 Bitlocker ToGo to protect confidentiality of organization data.

• Lead the research on Virtual Desktop Infrastructure and VDI endpoints and produce a draft design on Virtual Desktop Infrastructure that operating on top Cisco virtual data center.

• Leading an annual project to conduct technical evaluation on latest hardware security features for desktop and notebook hardware tender and prepare technical specifications for contract bidding.

• Reduce the chance of cyber-attack such as viruses and IE zero day vulnerability by deploying Enhance Mitigation Experience Toolkit and configure client GPO to hardening the operating system

• Support and maintain Citrix infrastructure such as XenApp, Web Interface, Advance Access Control, Data Collector and Presentation Server as well as upgrading Citrix Client Access Gateway to Citrix Netscaler with SSL VPN access and two factor authentications.

• Leading the project to deploy Cisco AnyConnect Secure Mobility Client increase corporate network security and increase productivity by allowing employees to work remotely.

• Project Manager for migrating all QP computers to from Windows XP to Windows 7 Enterprise to mitigate the risk of unsupported system connected to corporate network.

• Managing Microsoft Enterprise Agreement to ensure software license number are compliance according to the licenses purchased for each fiscal year.

- Assigned as technical lead for Asia-Pac region to migrate all Dell Corporate system to Windows 7. Successfully migrating 20 thousand computers to Windows 7 during the initial pilot phase within the project schedule.

- Assigned as technical lead for IE8 migration project. Coordinate testing with application owner and ensure all applications are compatible with IE8 before it is released to production.

- Assigned as technical lead for Microsoft Office 2010 project. Coordinate testing with multiple operating systems used in Dell environment. Successfully setup MS Office 2010 auto activation environment and recruiting 2000 users to participate in the pilot phase.

- Assigned as technical lead for desktop team to provide best practice solution to resolve all issue related to desktop environment.

- Assigned as focal point to create a custom Windows 7 image for Dell manufacturing computers. This is a proactive work for the support team to test manufacturing application on Windows 7 before actual migration.

- Research on building operating system images for corporate and manufacturing system using Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM) and use the findings to train teammate.

- Experienced in WAIK, Windows System Image Manager, WinPE, integration of MDT and SCCM OSD.

- Collaborate with Microsoft on Risk and Health Assessment Program for Windows Desktop (WDRAP) proof of concept in Dell environment. To assess how the tools can help Dell to provide a better desktop experience such as less downtime for users.

- Received outstanding performance award for Q1 2010.

- To continue provide support and engineering expertise for Windows Vista project for Shell.

- Working towards new SLA and requirement for Shell.

Vista 64-bit Project

- Managing Vista 64 bit project with members from various team to build a custom Vista 64 bit image as a global desktop replacement for XP 64 bit and Linux. Task includes project time planning, resource allocation, planning and service integration.

- Coordinate various teams to progress according to the schedule in the project plan and provide regular update to the higher management on the progress of the project.

- Review current GPOs assigned to Window XP64 machine in order to decide whether to deny or retain those GPOs to be assigned to Windows Vista64.

- Create technical document for Vista 64 platform, create document of user enrolment guide, rules and regulation and populate known issue in the knowledge base system.

- Create documentation on for Vista 64 project such as user enrolment guide, installation guide and rules and regulation.

- Received Service Recognition Award from Shell for work contributed on Vista 64 bit project.

Vista 32-bit Project

- As a primary focal point to coordinate the creation of Vista 32 bit image as a global desktop replacement for Windows NT, Windows 2000 and Windows XP.

- Create and evaluating testing process in order to ensure the testing result is valid and genuine and ensure it cover all the scenario that is possible occur in the environment.

- Participate on Microsoft Partner Support to report various types of bugs and working closely with Microsoft to investigate the issue and testing the hotfixes

- Perform various testing on Windows Vista Client Side Caching, Roaming User Profile and performance testing, Smart Card Authentication.

- Provide end user support to Windows Vista Pilot user for bug or error found in Vista and application.

- Working closely with independent software vendor to report bug found

- Focal point for managing problem ticket. Ensure all tickets are close based on ITIL and Kepner Tregoe methodologies

- Plan and deploy client security patching for Vista operating system

- Participate in a project to migrate almost 600 user’s login from NT4 server to Windows 2003 server and setup 200 PC to serve as dumb terminal for call center usage.

- Provide first line desktop support to end user either local or from remote user on Microsoft Operating System, Microsoft Office such as Outlook configuration, in-house developed software and third party software such as SAP, Adobe Reader, and WinZip.

- Provide user training for users on basic usage of computer as a proactive task to reduce calls to helpdesk and indirectly reduce operating cost.

- Maintaining software inventory count by populating report of how many software is assigned to the user or machine.

- Troubleshooting and repairs failed computers and printers.

- Perform daily administration work such as create user or machine ID or reset user password and printer queue.

- As a mentor and coach for new helpdesk personnel to guide them on problem solving technique and on the important of meeting SLA.

- Monitor Trend Micro reports to ensure all machine has Trend Micro agent installed and virus pattern is up to date, and to find out which machine is contradict or spreading virus within the company network.

- Setup and maintain computer during road show or travel fair for virtual sales team to access reservation application.

- Responsible for IT asset management and IT logistics.

- Create documentation on user guide, processes and technical knowledge.