Social Media Account Manager
eDesign
Total years of experience :10 years, 2 Months
Supporting and upgrading social media marketing activities in terms of:
• Client communication
• Planning
• Analyzing
• Content creation (Arabic and English)
• Reporting
• Posting
• Community management (Arabic and English)
• Research
Was responsible for the below accounts:
• Petromin Nissan KSA
(Client communication - planning - content creation - researching - community management - posting
- reporting)
• Dukan KSA
(Client communication - planning - content creation - researching - community management - posting
- reporting)
• Mercedes Benz KSA
(Content creation - researching - community management - posting - reporting)
• Alammari Textiles KSA
(Content creation - researching - community management - posting - reporting)
• Amiral Textiles KSA
(Content creation - researching - community management - posting - reporting)
• Dar Al Hekma university KSA
(Content creation - researching - posting - reporting)
• Alqalzam KSA
(Content creation - researching - posting - reporting)
• Samsung KSA
(Client communication - planning - reporting)
• JCM KSA
(Content creation - researching - posting)
• Fuchs KSA
(Content creation - researching - posting)
• King Faisal Prize KSA
(Content creation - researching - posting)
• Easy Umrah KSA
(Content creation- researching)
• Thinker Tinkers KSA
(Content creation - researching)
Social media:
• Content creation: Writing blog required posts, articles, newsletters, communications materials, and material for all
social media channels
• Social media marketing: Creating, managing and growing any required product, service or company’s presence
through blogs, Twitter, Facebook, and other strategically relevant online properties
• Customer relations: Responsible for maintaining customer support, including answering questions, managing any
online feedback, comments and replying to user’s messages and inquires.
• Responsible for the below pages:
(Cairo Kitchen - Intercontinental Mekkah- Café pros - Kenwood KSA - Atlantis café and restaurant - UCMAS
Egypt)
Messaging:
Develop documents, briefing papers, reports, presentations, materials, e-commerce landing pages, web site
user analyses and activity reports to support purchase conversion rates.
● Receiving mobile advertising requests & check for availability with vendors.
● Follow with CS executing mobile advertising campaign, till monitoring ROI
● Vendor relations monitoring and give daily inputs to business development.
● Focal point with the business development in all vendors, inventory and operators issues and deals.
● Vendor Inventory Follow up " Recharging Requests, PRs and Invoices" and Reporting
● PR, invoices and payment follow up
● Itemizing, prioritizing, and evaluating features based on business case review process to assess long term impact
and performing analysis on trends, ROI, and market needs using these suggestions
● Working closely cross functional teams through the entire product lifecycle;
● Collect and analyze marketing data, products, clients and competitors to help develop the products and define
opportunities for messaging services.
● Reporting all relevant information to provide a clear picture about products operations performance and
issues
✓ World one temporary account at Xceed (International out sourcing contact center)
Phone sales (1
Provide daily customer Support to
Faculty of Economics and political science • English section • Major economics • Minor management
Faculty of Economics and political science • English section • Major economics • Minor management
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