Production Manager in EastNets
Eastnets
Total years of experience :15 years, 0 Months
• Managing a team of approximately 90 employees in a busy work environment.
• Increase the effectiveness and efficiency of BPO Services as well as coordination and communication between different functions relates to the department.
• Implement effective succession planning, people management, development, recruitment, and retention strategies.
• Ensure high levels of client satisfaction and focus on the customer experience.
• Accomplishes day-to-day work operations by initiating, coordinating, and enforcing policies and procedures.
• Maintain staffing levels consistent with business needs.
• Ensure that operating objectives and standards of performance are owned by staff and interns.
• Drive initiatives in the team organizationally that contribute to long-term operational excellence.
• Monitor the process of internal quality audit and other quality assurance activities.
• Review compiled statistical quality reports and analyzes data to develop, recommend and monitor corrective and preventive actions.
• Identify areas for quality improvements and aim to reduce the number of defects.
• Deliver all aspects of the HR function with respect to interns including recruitment, training, review, personal development (if appropriate), performance monitoring and team building.
• Monitor the employees’ annual performance review to ensure effectiveness, compliance and equity within organization.
• Establish goals and a development plan for the coming year.
• Oversee and manage payroll, including tabulation of accrued employee benefits.
• Advise management with individual program budgets.
• Present a yearly budget in conjunction with the Finance Manager for Board approval and prudently manage resources within those budget guidelines.
• Working closely with the Financial Manager, Facilities Manager, IT-Manager & HR department.
• Negotiating contracts, ensuring that they balance value and risk.
March, 2005 - August, 2006
As a Senior Research Analyst in EastNets at Smart Village.
May, 2004 - February, 2005
As a part-time IT Instructor.
December, 2003 - May, 2004
As a Training Coordinator in Training Camp for computer courses.
December, 2002 - November, 2003
As an IT Instructor in Newsoft for Training and Technology Transfer.
September, 2002 - November, 2002
As a Software Tester in Quality and Control branch at Delta Software Company.
August, 2000 - August 2001
As an Accountant in Trust Group Co. for Import, Export and Trading.
March, 2000 - August 2000
As a Secretary in Trust Group Co. for Import, Export and Trading.
A diploma made up of six modules spread over a period of two terms in which it focuses on the development, planning and management of human resources within the organization.
A six-months training program on Application Development.
A three-semester course in Standard Accounting and Banking Operations.
Bachelor of Commerce, Accounting department (English section) Ain Shams University, 1999 Grade: Good
High School Degree, Sakr Koriesh Language School