Mohamed El Sarraf

• Attracting new customers through selling bank's retail and liability products.
• Following up all operation transaction procedures on existing clients.
• Performing the maker function for all customer service required maintenance.
• Ensures service excellence, solves & handles clients' problems.
• Setting new marketing plans in accordance with the branch manager.
• Controlling the entire department's functions & work flow.
• Ensure following the compliance rules & CBE regulations Welcome customers to obtain information and explain available services.
• Answer Customer inquiries and correct errors.
• Review issuance of cheque books, draft & certified cheques.
• Handle customer's complaints.
• Review all data processed by the department staff.
• Arrange monthly & annual plan in coordination with the branch manager to execute outdoor calls upon listed and unlisted companies to attract new customers.
• Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.
• Prepare continuous surveys about the customer needs and the other products in the market to be presented to the higher level for action.
• Follow up cases presented to the card centre and other concerned parties to monitor approved / rejected cases and time span.
• Coordinate with the Branch Manager in order to implement the updated information about target market, required documents, criteria, charges.
• Prepare Daily / Monthly reports such as credit card monthly report, total accounts monthly report to submit to the Branch Manager and the to measure achievements and pending cases in order to tackle decisions.
• Responsible for achieving & delivering his/her present targets at end of year.
• Responsible for increasing branch cliental base by conducting in / out door calls to potential clients.
• Ensure handling and covering al customer service requirements to ensure services Excellency.
• Responsible of the Customer Service Area, acting as a preparer to key-in data needed to the system.
• Contribute to the profitable growth of the Bank in line with the strategic guidelines and Bank procedures and policies.
• Evaluate the fellow colleagues and prepare their annual performance appraisal in accordance with the Branch Manager.
• Review documents & have authorized signature to issue form4.

- attracting new customers
- cross selling bank products

customer service