Customer Service Agent
FedEx
Total years of experience :24 years, 9 Months
Description same as previous but I’m in UAE now not SA
• Develop and deliver a wide range of training courses on business and customer service.
• Created new training materials including audio visual resources
• Providing individual tutoring and coaching to course participants, ensuring personalized feedback
• Ex. Incoterms & custom clearance, customer service techniques…..etc.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Quickly and effectively solve customer challenges.
• Training new employees, motivates, and supervises customer service employees.
• Support sales representatives in opening new customer accounts and overcoming their challenges.
• Ability to reach customer satisfaction even for difficult types.
• Escalation Handling.
• Monitor calls.
• Staff Monitoring.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Training English section how to deal with different types of customers.
• Opening new accounts and upgrading existing service.
• Supporting Sales Representatives and activating services.
• Assist the Academic Department’s manager and teachers in all administrative affairs.
• Complete all typing works.
• Assist students and monitor their progress.
• Assist customers in opening new accounts and updating their information.
• Sale of investments boxes.
• Assist accountants.
• Organize meetings as well as document and disseminate the minutes of the meetings.
• Open Bank Credits.
• Follow up on custom clearance for upcoming shipments.
• Assist employees in various administrative activities.
• Assist the teachers with hard learners in Quran, Math, Arabic, and English.