Ennas Tadosh

Using excellent customer service skills, successfully handled objections and troubleshot service issues. Improved customer service quality by participating in sales training and international courses.
SALES/CUSTOMER SERVICE EXPERIENCE:
•Used excellent interpersonal relationships with colleagues and the management to assist sales executives in resolving customers’ objections and complaints.
•Successfully sold extended warranties to customers and assisted with insurance and finance matters.
•Experienced with credit card procedures and finance integration for UAE and overseas.
TRAINING/LEADERSHIP EXPERIENCE:
•Directed the training and development of business managers and Operation team.
•Trained sales executive and business managers to raise the bar on their closing skills with high success rate.
•Led elite training course highlighting closing skills, handling objections, negotiation skills, and sales for over 100 Business Managers (in addition to 45 members of Operation team) and overseas Sales and Business Managers resulting in increased sales of KPI products and increased income per retail unit (IPRU) to 5000+.
•Individually trained business managers in showroom to improve sales, closing and negotiation skills.
KEY ACCOMPLISHMENTS:
•Sold vehicles above L2 increasing profit by up to 5% extra.
•Successfully applied Trial Close/Advanced Negotiating techniques to close deals and improve profits by 15%.
•Participated in Buyer training program designed to help buyers improve their closing skills.

Reporting to the Division manager, responsible for daily business operations for showroom and for managing, supervising and providing leadership of up to 18 sales executives.
Leadership Responsibilities:
•Delegated responsibilities and provided leadership and training to key personnel.
•Ran daily training and sales meetings, while coordinating service calls, repair work, and installations.
•Implemented company-wide initiatives, encouraging team member growth and development through evaluation and training.
•Planned, implemented, and followed up on weekly sales programs.
ACCOMPLISHMENTS:
•Winner of Trade-in Role Play contest during Used Car Appraisal training.
•Initiated Yellow Sticker initiative enabling identification of vehicles and their specifications.

Oversaw sales processes while making sure key budget and sales objectives were met. Developed project implementation plans and set strategic priorities, goals, and milestones while mentoring and directing sales team members. Responsible for daily operations and setup of showroom.

TRAINING/LEADERSHIP EXPERIENCE:
•Participated in Buyer training program designed to help buyers improve their closing skills.
•Trained sales executive to improve their closing skills resulting in improved customer service ratings.

Established key relationships with clients and ensured flawless program execution across assigned territory. Developed marketing plan by negotiating new launches with suppliers. Developed and implemented strategic sales programs with a keen focus on raising standards for achieving company-wide goals.
ACCOMPLISHMENTS:
•Discovered value opportunities, converting them to commercial applications resulting in 15% improvement over target.
•Recognized the opportunity to use customer database to enhance customer loyalty through customer development and VIP list sales leads.
•Increased company awareness through media, radio and TV launch campaigns.
•Partnered with local hotels and organizations to encourage mutual customer targeting.

DENVER,

responsible for daily operations of two showrooms with 15 sales executives. Managed assigned resources effectively and efficiently, including budgets and expenses.

TRAINING/LEADERSHIP EXPERIENCE:

•Led critical initiatives for managing budgets and sales forecasts resulting in higher revenues and overall profitability.
•Sold extended warranties and aided customers with insurance/finance issues.
•Assisted Sales Executives in resolving customer’s objections and complaints.
•Led talent management initiatives, including performance reviews, coaching and team development.
ACCOMPLISHMENTS:
•Opened the Ras-Al-Khaimah branch for Automall and improved the profit/unit sales of the Sharjah Branch of Automall by 150% by maintaining profits and increasing unit value.

25.000$ a month to 45.000$.
•Managed 100 sales representatives in 18 stores in Denver, Colorado.
•Implemented training course focusing on new sales techniques, closing and negotiation skills for new recruits, increasing profitability by 50%.