Assistant Manager, HR Technology
Emirates NBD
Total years of experience :18 years, 1 Months
Tanfeeth is a fully owned subsidiary of Emirates NBD providing back-office and operational services to ENBD and its group of companies here in the UAE and abroad.
Reporting directly to the Head of Employee Services, managing a team of HR system specialists providing ICT services for Emirates NBD and all its subsidiaries locally and overseas. Some of my responsibilities include:
• Provides an administrative direction to the team in alignment with the business goals of the organization.
• Proactively analyzes gaps and problems in the system and influences stakeholders and senior leaders to take suggested corrective action to ensure we maintain the high levels of performance of HR Technologies such as Oracle e-Business Suite (HRMS), Oracle Performance Management Cloud (Fusion), Taleo, and SharePoint.
• Accountable for the effective delivery of the HR Service Packs (Enhancement and Product Backlog) ensuring maximum value is delivered on every service pack.
• Engages with and influences both business stakeholders and IT counterparts to ensure changes in the system due to upgrade, enhancements, customizations, and/or configurations adhere to the agreed timelines, levels of service, and business and financial goals.
• Part of the key team that drive the HR digitization strategy by working in collaboration with stakeholders to ensure that we have the best in class HR software and processes in place.
• Part of the core team responsible for the migration of the current EBS system to the new Oracle Fusion HCM Cloud.
System: Citi Time Management System (CTMS), Human Resources Management System (HRMS), Image Recording Management (IRM)
Environment: Peoplesoft, Workbrain, Global 360
Assist in system projects and resources providing business process and functional expertise to the EMEA HR users and HRSS CSC and CSD Operations.
Participate in the business requirements analysis process and work with design and implementation teams to ensure that functional analysis documents meet EMEA requirements.
Participate in and co-ordinate user acceptance testing to ensure that development changes are fit for purpose.
Responsible for effective management of stakeholders’ expectations.
Work closely with the various HRSS work streams to ensure a smooth process between operations and systems.
Build working partnerships with key regional and global counterparts to co-ordinate the smooth delivery of system related changes at the regional levels.
Play an integral role to ensure successful delivery of any project through adherence to processes and tools, identification/management of risks and issues, facilitation of and participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet customer expectations.
Develop and maintain high quality process and project documentation as required.
Key contact person to help facilitate systems related meetings and workshops in EMEA.
Work closely with the Communication team to define and execute communication plans pertaining to systems related deliverables.
Work with users to identify system and process enhancements opportunities.
Build working partnership with key customers to facilitate change and enhance the services provided by HRSS.
System: Global Learning Management System (GLMS), Non-Employee Management System (NEMS), Global Talent Management System (GTMS), E-Recruitment Management System (ERMS),
Environment: Peoplesoft, Taleo, SumTotal, Citi Internal System, Fieldglass
1) Supports the day-to-day operational and functional items including incident management, problem resolution, systems administration and end-user training.
2) Partnering with our HR counterparts in regional and global work streams to support business process/policy analysis and change; to understand their business needs and translate those business needs into a set of systematic specifications for development
3) Provide end-user training to HRSS clients and also other teams when required
4) Participates in the User Acceptance Test (UAT) for all the applications that we support.
5) Active maintenance of Knowledge Library materials
6) As an expanded responsibility, functions as the team lead, managing a team of 4 resources with the following responsibilities.
a. Manage the team’s overall day-to-day operations, ensuring that SLAs are met and adhered to.
b. Reports and collaborate to senior leader the status of the team and of the applications that we support to ensure there would be no impact to their operations.
c. Conducts 1-1 with team members, setting goals and expectations and ensuring that they are always on track.
d. Handles client expectations and ensuring that escalations are handled appropriately.
e. Come up with different process improvements and re-engineering to ensure streamlining and efficiency of team.
System: Trust, Leave accruals, Absence Control System, Payroll, eComp, LMS
Environment: Mainframe, PeopleSoft, LMS
1) Gather and document requirements needed to complete the assigned MWR as well as new and unassigned MWRs.
2) Design the best possible solution to complete the business requirements
3) Create and/or update the program codes to accommodate the changes as per the design.
4) Prepare and act on different testing scenarios to ensure changes do not affect other components.
5) Prepare the different deployment requirements (change tickets, packages, AUP, etc…)
6) Manage and supervise DB2 load requests sent by MWR team members
7) Assist and review deployment/installation requirements made by other MWR team members
8) Act as the single point of contact for IT and the Business.
9) Translate business language to technical language and vice-versa
10) Provides functional walkthroughs for newly developed customizations in PeopleSoft and Mainframe
11) As an expanded responsibility, Involvement on different development projects such as:
a. HR Direct
b. Learning Management System
Started as an AS/400 Trainee after which, I was hand-picked by management to receive training for COBOL. The training was required for their special client, Safeway Manila (then Safeway Philtech). From there, I continued on to become a Junior Programmer for the firm and have been deployed to Safeway Manila until I was absorbed by the firm later on.
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