Kiran Dsouza

Job Responsiability:
 Co-ordinate the interface between ground operational departments in the company.
 Handling International & Domestic operation
 Handling customer care/Receiving Call
 Handling Inbound\Outbound of All Products of Organization
 Handling shipment tracking for outbound
 Handling International Import & Export shipments
 Proper tracking and scanning bags received into system, Using handheld scanning equipment and update on computer system.
 Capturing Data in Particular Software For Pickup Consignments
 Sending the delivered and undelivered report to the customer on daily basis
 Be responsible for coordinating and providing direction for customer service initiatives and working with operations and customers to deliver consistent and high level of customer service
 Prepare daily/weekly and monthly reports timely
 Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.
 Supporting For Other Branches
 Provide reports to management for operational performance, irregular operations,

 Co-ordinate the interface between ground operational departments in the company.
 Also in charge of preparing loading plans for each departing flight and conferring with supervisory personnel to ensure workers and equipment are available for air cargo and baggage loading
 Handling Inbound\Outbound of All Products of Organization
 Handling shipment tracking for outbound
 Proper tracking and scanning bags received into system, Using handheld scanning equipment and update on computer system.
 Capturing Data in Particular Software For Pickup Consignments
 Capturing Pod of Delivered Consignments Form Image Scanner
 Supporting For Other Branches

Job Responsiability:

 Assist supervisor to prepare daily report
 Keep the record of daily Attendance/Overtime/Receiving cilent calls
 Preparing Quotation
 Preparing PTW and WR in CAFM (Computer Aided Facility Management )
 Preparing Work Permits and After completion work closing Permits
 Maintain records of security pass validity and raise request for renewal
 Coordinate with Supervisor for scheduled trainings.
 Maintain the files as per the list enclosed
 Managed office documentation
 Performed faxing, photocopying and filing duties
 Assisted supervisor with special projects

Job Responsiability:
 Co-ordinate the interface between ground operational departments in the company.
 Also in charge of preparing loading plans for each departing flight and conferring with supervisory personnel to ensure workers and equipment are available for air cargo and baggage loading
 Handling Inbound\Outbound of All Products of Organization
 Handling shipment tracking for outbound
 Proper tracking and scanning bags received into system, Using handheld scanning equipment and update on computer system.
 Capturing Data in Particular Software For Pickup Consignments
 Capturing Pod of Delivered Consignments Form Image Scanner
 Supporting For Other Branches
 Provide reports to management for operational performance, irregular operations,

Job Responsiability:
 Manage all aspect of cargo operation. Managed inbound and outbound shipping, warehouse, and escalated customer service issues. Responsible for daily operations decisions and dealt effectively with all crises.
 Co-ordinate the interface between ground operational departments in the company.
 Also in charge of preparing loading plans for each departing flight and conferring with supervisory personnel to ensure workers and equipment are available for air cargo and baggage loading
 Handling Inbound\Outbound of All Products of Organization
 Handling shipment tracking for outbound
 Proper tracking and scanning bags received into system, Using handheld scanning equipment and update on computer system.
 Capturing Data in Particular Software For Pickup Consignments
 Capturing Pod of Delivered Consignments Form Image Scanner
 Supporting For Other Branches
 Provide reports to management for operational performance, irregular operations,

Job Responsiability:
 Manage office documentation
 Performe faxing, photocopying and filing duties
 Keep the record of daily Attendance/Overtime/Receiving cilent calls