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Edith Baida, EFT Technical Support

Edith Baida

EFT Technical Support·Fransabank S.A.L

Lebanon

Bachelor's degree, Bachelor of Arts in Business Computing

Work experience

Total years of experience: 16 years, 5 months

EFT Technical Support

March 2012 - Present

Fransabank S.A.L

Beirut, Lebanon

March 2012 - Present

● Administration of Unix Operating System (Plus Windows)
● Administration of related systems and devices
● Administration of ATM devices
● Ensuring proper functioning of EFT Systems
● Monitoring functionality and operation of EFT Applications
● Collecting and analyzing performance statistics
● Adhering to assurance policies, principales, and practices in project's deliverables
● Troubleshooting and resolving technical issues
● Performing other duties and responsibilities upon request

Company industry:
Banking
Job role:
Information Technology

Coordination & Support Officer

March 2009 - April 2011

CSC Bank

Lebanon

March 2009 - April 2011

• Coordinate with Banks (Helping Banks with cards issues, applications issues)
• Coordinating with other departments (Preparing requests)
• Processing files on tandem (Switch) such as blocking files, activation files and other events.
• Preparing reports to the banks and other departments of the company
• Preparing Queries from SQL and Golden (Oracle)
• Running VB Applications and Updating it upon request
• Preparing Product Set up ( Creating the product and implementing it on BANKWORKSIII)
• Testing of cards
• Preparing BDL Files
• Preparing files to be processed such as blocking, activation, replacement, reissue, renewal, reedit Pin events for cards.

Company industry:
Banking
Job role:
Information Technology

Education

Holy Spirit University of Kaslik

April 2009

April 2009

Bachelor's degree, Bachelor of Arts in Business Computing

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Switches
Expert
Switches
Expert
UNIX Databases
Expert
UNIX Databases
Expert
Oracle SQL
Expert
Oracle SQL
Expert
SQL
Expert
SQL
Expert
Switch Configuration
Expert
Switch Configuration
Expert
MS Office
Expert
MS Office
Expert
VB.net
Intermediate
VB.net
Intermediate
SQL
Expert
SQL
Expert
Oracle
Expert
Oracle
Expert
Switches
Expert
Switches
Expert
Switch Configuration
Expert
Switch Configuration
Expert
Oracle SQL
Expert
Oracle SQL
Expert
UNIX Databases
Expert
UNIX Databases
Expert

Languages

Arabic

Expert

French

Expert

English

Expert

Training and Certifications

Training
Solving cases
Anti-money laundering (AML)
Jul 2010
IT Department,t • BDU Department (Business Development Unit Department)
Arope Insurance S.A.L
Sep 2008
Administrator, Installation, Fields
Lazerfiche
Oct 2009
Counter Operations, •Customer Services Sections
Audi Bank
Jul 2008