Director of Data Technology
Bupa Global
Total years of experience :20 years, 10 Months
Led to unify diverse data technology strategies and capabilities by using Azure, Databricks, and Immuta platforms, which reduced the technology stack by 30%. Implemented consolidation of data warehouse solutions by reducing legacy footprint and uplifting data security, saved multi-million dollars. Led cross-functional teams to develop product roadmap, and enforce data governance policies, resulting in a 50% increase in data consistency and improved decision-making capabilities. Steered complex organisational dynamics, cultivating relationships, and resolving conflicts by improving processes and bringing clarity to the department's operating model.
Directed the development Bupa's technology and digital strategy, which elevated 8% in online customer engagement, and a 12% improvement in customer satisfaction scores. Led the implementation of DORA metrics for performance monitoring, enabling predictive identification of system issues and reducing downtime by 25%. Directed teams of enterprise architects, DevOps engineers, cloud platforms, system design, and digital applications. Led to streamline strategic initiatives by creating 3-year plan business cases (annually $150m), worked with executive stakeholders, CFO and CEO.
Led to craft the strategy, financial investment artifacts, value driver tree, execution, and delivery plan of a $350m+ initiative to modernise a core legacy system generating $9b in revenue. Facilitated board investment workshops, providing strategic insights and recommendations that guided decision-making, resulting in the approval of high-value initiatives that increases by 25% in productivity.
Directed the development and execution of the APAC strategy for digital healthcare transformation, collaborating with executive stakeholders; achieved an 80% increase in telehealth adoption and a 25% reduction in patient wait times. Led the implementation of global identity platform, enhancing data privacy and security measures, resulted in a 35% reduction in unauthorised access attempts and ensured compliance with industry regulations. Provided business and technical leadership by executing cloud architecture and API integration strategy grew 40% in partnerships by using APIGEE and Microsoft Azure. Elevated patient experiences with features such as online booking, video consultations, and integrated care planning capabilities.
Created the global digital healthcare reference architecture, engaging with executive and senior stakeholders worldwide 10 countries. Put into action a prioritisation and delivery framework, enhancing engineering practices and boosting ROI by 23% by implementing Kubernetes, saving $6m on initiatives. Introduced the adoption of advanced framework tools for flow management, resulting in a 25% reduction in operational costs. Steered the implementation of standardised development and delivery practices and achieved a 30% decrease in security vulnerabilities. Introduced secure application development, DDOS protection, WAF firewalls, and automated configuration practices through CI/CD pipelines.
Managed annual operating plan AOP of $40 Million and led a large, diverse team of over 250 members and people management. Unified the design, development, testing, quality assurance, and implementation of crucial software products for Bupa ANZ, a company, which was generating $6.5b in revenue. Led the implementation of an impactful Delivery and Operation Model by using application performance monitoring, which reduced 25% in deployment time, and boosted 15% in development productivity. Designed and launched a APIGEE API Platform and micro-services achieving 100% availability, generated $20 Million in B2B sales, and a 77% reduction in costs.
Established a specialised team of 50 members, focusing on the delivery of Bupa Digital and Internal CRM systems and introducing advanced Application Lifecycle Management and DevOps systems. Maintained 99.99% system availability and database management during a significant technology upgrade, which led to implemented security and integrated risk management. Launched initiatives to reduce call times and achieve $11 million in annual savings. Played a key role in a $300 million Customer Transformation project and secured a valuable partnership with large global technology and offshore, while expanding team's capabilities. Led to design, integrate and implement Workday at Bupa.
Delivered strategic initiatives at Bupa, such as managing ATO and coordinating ERP integration with PeopleSoft, resulting in a remarkable 60% increase in tax statement delivery efficiency. Designed a SOA Service-Oriented Architecture) and middleware for the insurance division to increase delivery efficiency 20%. Architected and orchestrated seamless data center consolidation and cloud migration, flawlessly supporting a system that generated $11 billion in revenue through integrated CRM, ERP, and Service Management. Introduced an efficient Batch System within the insurance sector, streamlining data processing operations and reducing processing time by 20%
Architected and built financial, stock and e-commerce management systems, which have been implemented in Germany, Turkiye and Japan.
The Scientific and Technological Research Institution of Turkey. Can’t disclose the deliverables due to classified information.
Founder of a start-up that had grown to 55 team members. Implemented a distributed system for Turkey's Chamber of Agriculture, covering 800 branches, and enhanced data tracking for over 10 million customers. Executed the sale of a start-up in 2007.
Executive MBA at RMIT
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