Deputy Manager
Atlas Air
Total years of experience :19 years, 10 Months
Duties & Responsibilities:
• Provide day to day leadership and direction to deliver consistent, safe, reliable operations and service.
• Lead and direct all service deliveries and provide service recovery when necessary.
• Correspond with customers regarding various issues such as tenant relations and transient sales.
• Lead and conduct shift briefings with subordinate supervisors and employees.
• Ensure base shift scheduling matches customer demand.
• Acts as company liaison in matters related to the airport community.
• Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
• Meet, greet, and assist customers with hotel reservations, ground transportation, catering and other services.
• Ensure a culture that promotes safety through daily observation, shift briefings, routine audits,
maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures.
Formulate procedures for use in event of aircraft accidents, fires or other emergencies.
• Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement.
• Maintain relationships with vendors.
• Oversight of GSE and facility maintenance operations.
• Conduct accident investigations to determine root causes, including all reporting involved with the incident.
• Administer the Computer Based Training program for the base, as well as any on the job training needed.
• Oversee fuel quality control activities at the base.
• Perform leadership functions such as conducting annual reviews, making hiring decisions, and
managing performance of direct reports.
• May perform tasks such as time and attendance administration, and processing new employees
• Other duties as requested or assigned.
Duties and responsibilities:
• Assisting the general manager in all areas of daily business operations, human resources, customer
service and merchandising.Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
Worked as Deputy Manager in charge at American Airline Admiral Club in Newark Airport. Main
responsibilities were:
• Keep staff directed and motivated, monitor individual goals and create incentives.
• Supervise staff development, performance, and evaluations including staff disciplinary actions and corrective meetings.
• Document outcome in writing whenever possible, request that attendees sign off in agreement of outcome notes.
• Hold annual staff evaluations and short evaluations.
• Improve member retention by creating an excellent experience, treating members with great care, maintaining a clean facility, and making the facility exciting!
• Supervise follow up on retention protocol with club staff.
• Responsible for generating membership sales and supervise, train and lead staff on sales protocol.
• Optimize the flow of communication internally, keep staff updated and abreast of all changes, policies, promotions, and events.
• Resolve problem accounts and billing questions timely. Delegate daily responsibilities, focus, and goals.
• Follow up 2 to 3 times/shift. Continue education in areas of leadership, motivation, management, communication, and seminars.
• Complete weekly action plans and goals for staff. Review and update daily, basing day to day staff action plans on weekly goals, review continually throughout work shifts, ensuring that tools for success are available.
• Complete staff schedules one month in advance. submit weekly to Operation Manager.
• Maintain open communication between management and employees.
• Schedule and lead training and mandatory staff meetings.
• Shift supervision of daily cash flow, sales, checks, and balances: supervise monthly goals for all departments. Ensure that daily plans lead toward end-of-month success for profit center departments.
• Payroll responsibilities ensure records are accurate discussion of personal pay rates with other managers and staff is discouraged at all times.
• Maintain updated employee personnel files, attend management meetings, training, and staff meetings at each site as requested by operation manager.
• Ensure maintenance of equipment; schedule repairs/replacements. Document daily in maintenance book. Keep copies of all repairs on file in maintenance book.
• Supervise inventory of club merchandise and products.
• Look and dress professionally in uniform at all times. Act as a liaison between club members, and American Airlines.
• All other duties as assigned by the Operation Manager.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers, serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Execute current visual merchandising and POP standards.
• Adhere to company merchandising and marketing programs to standard.
• Maintain customer relationships during and post purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.).
Represented the nation's largest manufacturer in the sale of turnkey diagnostic imaging equipment such as Magnetic Resonance Imaging (MRI), Transcranial Magnetic Stimulation (TMS), Electrosurgical Unit (ESU), Computerized Tomography (CT), Electromagnetic Stimulation and pain management products . Managed Jordan sales territory. Directly managed, continued to build upon and maintained 50+ major accounts. Led a sales team of 3 full-time account executives. Main responsibilities were:
• Targeted, marketed and prepared comprehensive presentations utilizing vast experience selling company equipment.
• Evaluated current equipment and demonstrated ways to integrate cutting-edge technological equipment that create value.
• Designed effective marketing campaigns to assist customers in generating higher utilization of diagnostic services.
• Negotiated long-term, multi-hundred thousands dollar MRI, TMS, CT and ESU agreements and joint ventures with hospital administration, radiology management, clinics and physician groups.
• Selected to participate in strategic and budget planning with the Regional Management Team.
• Built strong business relations and worked with radiologist, neurologist, psychiatrist, and rehabilitation centers.
• Provided leadership and training to newly hired account executives and continued to facilitate creative sales strategies.
• Ranked Top 5 of total revenue producing sales representative company-wide.
• Consistently increased region sales revenues by 18-25% per year.
• Recognized for discovering several new profitable target markets.
Responsible for day to day operations and managing of 35 employees in 4 departments (Warehouse, Production, Sales, and delivery). My position was to act as a manager and coordinator among the project and company management to ensure smooth day to day operations of the work and focus on achieving production goals and standards.
• Hire, train, develop and evaluate stuff of 33 members.
• Develop and execute production schedules based on business demands.
• Maximize effectiveness of production team, equipment and materials to produce multi-line products within planned schedules while reducing cost
• Manage activities related to strategic purchasing to minimize operating expenses.
• Develop technical documents including instruction manuals and procedure manuals.
• Oversee and assure that all production goals are met.
• Control inventory and raw material handling by analyzing, and forecasting the demand.
• Manage scheduling of shipping dates for all incoming orders.
• Assist with new cost quotes and price quotations for products.
• Assist with cost, plan, and control the operating budget.
• Ensure compliance with current government regulations and ensure safe work environment through implementation of safety awareness programs.
Malath Insurance & Reinsurance Company which based in Riyadh and specialized in offering insurance and reinsurance services. Main responsibilities were:
• Creates, implements, and oversees communications programs that effectively describe and promote the organization and its products including graphics, brochures, company or product fact sheets, logos, or other promotional products.
• Manages the research and development of content for publication of products. Creates informative and timely content.
• Manages information dissemination.
• Oversees the preparation of presentations and/or speeches. Typically reports to a head of VP Marketing.
• Manages subordinate staff in the day-to-day performance of their jobs. True first level manager.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
Main responsibilities were:
• Performed associate reviews and enforced progressive discipline, including Coach and Counseling sessions.
• Scheduled staff to ensure proper levels of customer service, while also meeting payroll demands.
• Managed the resort as the Manager on Duty five nights per week, dealing with escalated guest issues.
• Responded to Guest Assistance files and SALT/Medallia responses that required careful verbiage and critical thinking, while using advanced conflict resolution skills in escalated circumstances
• Promoted increasing the revenue stream by using programs such as NOR1 and other methods.
• Conducted and set agendas for monthly BEC meetings with associates department-wide.
• Participated in employee recognition programs and ensured our property and employees met all InterContinental Hotel brand standards, Allegiance Hospitality service standards and maintained TripleA Four Diamond Rating.
• provides information to supervisors and co workers by telephone, in written form, e-mail, or in person.
• Functions in place of the Front Office Manager in his absence.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Works closely with Sales and their VIP Clients
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel
• Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards
• Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
in August 2024