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Eric Rakama, Operations Director

Eric Rakama

Operations Director·Quiari LLC

Kenya

Bachelor's degree, Business Management

Work experience

Total years of experience: 22 years, 2 months

Operations Director

April 2020 - June 2025

Quiari LLC

Kampala, Uganda

April 2020 - June 2025

• Work closely with the CEO, COO, Global Director of Business Development, Global VP Marketing, Global VP Systems, Global Logistics Director and Key market leaders
• Oversee day to day management of the Africa offices and warehouses across Africa
• Implement Corporate strategies in Africa and make products available in all corners in Africa
• Manage relationships with Africa’s top promoters to grow sales and ensure product availability where required


Put in place a last mile delivery structure for Quiari offices in South Africa, Kenya, Tanzania, Uganda, Rwanda, Nigeria and Ghana and to 18 other African countries for adhoc deliveries to boost sales where normal ground cross country delivery networks had stopped due to Covid
• Put in place cost control measures in liaison with Country managers to improve cash flow management. Setup of Tanzania, South Africa and Nigeria offices.
• Led initiative for API integration with mobile payment systems in various countries across Africa with Quiari Back office App and payment system, increasing mobile payments by 35%
• Leading initiative to new markets including FDA approvals and 3PL partnership
Company industry:
Other Healthcare Services
Job role:
Sales

Country Manager

June 2018 - June 2019

CourierPlus Logistics

Nairobi, Kenya

June 2018 - June 2019

Oversee international air express and freight forwarding operations of this new startup. Manage team of 1-20 personnel. Lead Sales initiatives. Develop strategy for growth and expansion of business across East Africa
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Country Manager

July 2016 - July 2017

APM Terminals Uganda Ltd

Uganda

July 2016 - July 2017

Highest volumes of containerized cargo in Q2, 2017, in four years
• Increased empty depot capacity by 50% without additional CAPEX, thus increasing revenue
potential by USD 350, 000 to USD 500, 000 per annum
• Brought in first major container storage customer since 2014 with potential of USD 250, 000 per
annum as a result of depot expansion
• Regained USD 20, 000.00 in lost business per month, through employee motivation
• Achieved a cost saving of USD 30, 000 in Yard repair costs by adopting new approach
• Review of the Top 5 costs resulting in a saving of USD 80, 000 in Admin costs
Responsibilities
• Work closely with the CEO, HSSE Head, GM Ops-Africa and other functional heads
• Oversee day to day management of the Uganda Operations
• Evolve APM Strategy to improve on revenue yield, safety standards, and customer
experience
• Lead Sales initiatives
• Assist in Business case preparations for CAPEX Approvals
• Motivate and lead the team
• Together with Finance set revenue and cost management targets
• Review Revenue and Cost performance and re-align company efforts towards achieving
both
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Logistics Consultant

July 2014 - July 2015

Aircraft Charter Services

Uganda

July 2014 - July 2015

Aircraft Charter Services
• Assisted client based in Kenya to coordinate movement of explosives and RA Sources for Schlumberger. Assist with the local permits and police escort as per requirement
Company industry:
Oil & Gas
Job role:
Logistics and Transportation

Logistics Consultant

January 2014 - July 2015

Camaloon Supply Chain Services

Uganda

January 2014 - July 2015

Assist South African Oil & Gas service provider to quote and move Schlumberger oil and gas tools to various countries around the world, via road, air and ocean
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Business Development Manager

April 2013 - December 2013

Bollore

Uganda

April 2013 - December 2013

Africa Logistics Uganda
Highlights
• Secured additional warehousing business from Airtel Uganda with revenue of over
300, 000USD following Airtel / Warid merger
• Oversaw handling and settlement of old claims which had resulted in loss of business
Responsibilities
• Work closely with the Managing Director, GM Operations and CFO
• Manage the commercial division
• Oversee performance of the sales team management
• Directly oversee Infrastructure and large project sales development
• Submit Commercial Monthly reports
• Assist MD & GM Operations with budget setting
• Competitor intelligence and monitor overall Logistics performance for Uganda
• Liaise with CFO on credit approvals
• Assist Finance to followup on overdue payments
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Business Development Manager

October 2011 - April 2012

DHL Express South Sudan

South Sudan

October 2011 - April 2012

Day to Day management of Juba Country operations just after independence. Ensure daily KPIs for Ops and Cs are met. Visit customers for additional business. Monthly reporting. Setup customs bonded facility for DHL cargo. Setup DHL Global Forwarding operations
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Business Development Manager

September 2003 - September 2011

DHL Express

Uganda

September 2003 - September 2011

Pilot warehousing and distribution projects in Uganda with over USD 300, 000.00 per year in
additional revenue
• Review and streamlining of Operations processes resulting in 50%+ service improvement
• Review of Sales processes and product pricing effectively minimizing loss making shipments
• New revenue stream from Oil & Gas sector worth over USD 500, 000 per year
• Improved customs clearance times by 48hrs, through continuous engagement with Uganda
Revenue Authority, directly improving sales efforts by 5%
• One month Oil & Gas project windfall worth USD 240, 000.00
• Setup and management of DHL Global Forwarding Uganda office under DHL Express
• Increased internal promotions by 15% and work rotation in Ops and Customer Services by
20%
• Created below the line marketing campaign "Out of Africa campaign" that increased
segment revenue by 20% by rewarding our cash clients. Improved cash customers to 40% of
total revenue
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Business Development Manager

January 2003 - January 2011

January 2003 - January 2011

Job role:
Management

Customer Relations Officer

January 2001 - September 2003

DHL Express

Kenya

January 2001 - September 2003

Streamline ground, airport operations and sales departments
• Oversee day to day management of Customer Services, Retail and Freight departments
• Manage and lead teams across various depts (Including DHL Global Forwarding team)
• Pricing of products together with the Sales manager
• Monthly reporting
• Handle all network query escalations
• Monitor customer complaint trends and proactively put in place remedial measures
• Manage employee performance and recommend training to improve skills
• Implement recommendations from the Employee Engagement Surveys
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Customer Relations Officer

January 2001 - January 2003

January 2001 - January 2003

Job role:
Customer Service and Call Center

Customer Sales Coordinator

January 1999 - January 2000

January 1999 - January 2000

Job role:
Sales

Education

Regent Business School

November 2011

November 2011

Bachelor's degree, Business Management

South Africa

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Skills

NETWORKING
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NETWORKING
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REPORTS
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REPORTS
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SALES
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SALES
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CUSTOMER SERVICE
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CUSTOMER SERVICE
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MICROSOFT OFFICE
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MICROSOFT OFFICE
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PRICING
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PRICING
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PROCESS ENGINEERING
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PROCESS ENGINEERING
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RETAIL
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RETAIL
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SALES MANAGEMENT
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SALES MANAGEMENT
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Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Swahili
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English
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Hobbies

  • Motor sports, Soccer, Road Trips, Meeting people
    Sub Saharan Commercial Employee of the Year for Role Played in Commercial Growth of East Africa ; 10th highest revenue generation in Asia Pacific, Eastern Europe, Middle East and Africa in the Oil & Gas Sector Qtr 3, 2010