Sales Coordinator
Le Gray
Total des années d'expérience :13 years, 3 Mois
I first started working at Le Gray in August 2011 as a receptionist for two years. It was a great experience. I got promoted In February 2013 at the Sales & Marketing Department as Sales Coordinator.
I am currently in charge of :
*Following up with Corporate, Group & Events Requests
*Contracting
*Tour of the House
*Events Organization
*Following up on all inquiries, preparing proposals.
*Providing outstanding customer service, and building relationships with internal and external customers.
*Competition Analysis
*General Administration Duties
I first started a training of 3 months as a receptionist. Later, I graduated from University and started work directly as a receptionist.
Of course I represented the hotel since receptionists are always the first point of contact in a hospitality environment.
My purpose was to project a positive image for guests and to provide all services that are on the list of first contact services.
*I Greeted, registered, and assigned rooms to guests
*Have full knowledge regarding our POS "Protel"
*Answered telephonic and in-person queries related to hotel services and resolved any issues
*Processed guests’ check ins and outs
*Rooming guests
*Prepared and completed room and restaurant bills
*Assisted guests’ in storing valuables in secure deposit box
*Liaised with other departments of hotel
*Handled payments through cash, checks and credit card
* I Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
*Collect payments from customers.
*Write guest's' food and beverages orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
*Clean tables or counters after patrons have finished dining.
*Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
*Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
*Inform customers of daily specials.
*Stock service areas with supplies such as coffee, food, tableware, and linens.Explain how various menu items are prepared, describing ingredients and cooking methods.
*Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
*Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
*Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
*Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
*Escort customers to their tables.
I did several internships: *Moeven Pick Hotel: Waitress- 1 Month *Le Gray : - Receptionist: 3 months -Housekeeping Department: 1 week -Reservations Department: 1 Wee -Telecom Department: 4 days -Credit Controller- Finance Department: two weeks
