Group Property Administration Officer
SM Supermalls
Total years of experience :3 years, 6 Months
Administration Management:
• Act as a liaison to Housekeeping, Engineering, Visual display and Accounting in order to resolve issues and concerns with regards to the property.
• Prepare, distribute, and communicate changes in sheet/work board assignments.
• Assist Management and Human Resources in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating personnel and staff.
• Inventory and procurement of fixed assets, office supplies and warehouse stocks to ensure adequate supply.
• Conceptualize; develop/create strategies, policies, projects and procedures that will enhance physical value of the Property.
• Coordinate with Marketing, Accounting and Engineering departments, as well as the client regarding proposed strategies and projects to be implemented.
• Release and review Tender documents to contractors and suppliers and initially process their accreditation.
Engineering and Maintenance Management:
• Handled Pre-construction, House rules and Regulation meetings with new tenants and contractors ensuring standard procedures and policies are adhered to.
• Monitored construction and maintenance activities and produced detailed reports with regards to expenses and results.
• Coordinate and liaise the Resident Engineer with regards to technical issues of all equipments and devices for efficient operation of the property as well as to fulfil government requirements.
• Ensures consistent implementation of the QMS and EHS standard for all of maintenance and construction works.
Housekeeping and Landscape Management:
• Drafted the roster of all opening projects such as the number of supervisors, janitors, security guards and maintenance personnel.
• Assigning daily roles and household tasks to supervisors and floor leaders regarding their desired areas of responsibility.
• Organized meeting with housekeeping supervisors and floor leaders regarding the outcome of their daily and weekly tasks.
• Assists in supervising an effective inspection program for all hallways and public spaces.
Guest Relations and Customer Relations Management -
• As a Group Administration Officer I was tasked to act as a manager on duty in the absence of the Senior Property Manager dealing with guest/ customer and tenant complaints.
• Tasked to solve disturbances, accommodate special requests and any other issues that may occur.
• Thorough inspection of the premises with suitable interval (every public / staff area and floor by floor) and reports any deficiencies and/or maintenance works to the concerned department.
• Manage each personnel in the property ensuring all employees perform the tasks assigned to them and coordinate special activities/events with other departments.
• Prepares incident and missing items report when the need arises.
Print Ads/ Digital Marketing:
• Handled design and content for all Cluster 3 Project’s collaterals
for Traditional Marketing (Flyers, Banners, Standees and
Reading materials) and Social Media Sites (Facebook, Twitter,
Instagram etc.).
Events Management:
• Organized and supervise meetings prior the actual event /
activity in order to discuss procedures and policies to be
adhered to.
• Monitored events/activity and produced detailed reports with
regards to expenses and results.
• Coordinate and liaise the Resident Engineer with regards to
technical issues of all equipments and devices for safety and
comfort of all guests and attendees.
• Ensures consistent implementation of the QMS and EHS
standard for all works to be done.
Financial Management:
• Ensure monthly revenue/profit target are met via P& L management.
• Budgeting, Forecasting of Revenues, CAPEX and OPEX of all assigned properties.
• Handled treasury works such as monitoring of petty cash and carpark income.
• Responsible for accounting tenant billings (LPG, Water, Electricity & Chilled water) and tenant utilities consumption and accounts balance thru SAP System.
Convergys Philippines - Convergys is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. Most of its clients are companies in the communications, financial services, technology, and employee-care market.
Job Description
• Liaised with managers to ascertain the business objectives and to what needs to be achieved
• Planned, implemented, controlled, analyzed and reported the information gathered
• Designed and coordinated research projects and commissioning surveys
• Conducted in-depth data analyses using traditional and advanced methods
• Authored reports containing actionable recommendations
• Made presentations and recommendations to the client