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Erna Fernandez , HOUSE HELPER

Erna Fernandez

HOUSE HELPER·PRIVATE SPONSOR

Kuwait

High school or equivalent, COMPUTER HARDWARE SERVICING

Work experience

Total years of experience: 6 years, 8 months

HOUSE HELPER

July 2022 - Present

PRIVATE SPONSOR

Al Jahra, Kuwait •Remote

July 2022 - Present

• Maintained strong time-management skills under minimal supervision, consistently completing tasks on schedule with high attention to detail.
• Exercised excellent cross-cultural communication and adaptability while working closely with a diverse family environment in Kuwait.
Company industry:
Personal Services
Job role:
Cleaning Services

WAITRESS & CASHIER

January 2022 - March 2022

RYLYN’S CHE-BU-GAN

Davao, Philippines

January 2022 - March 2022

• Counted money in cash drawer at beginning and end of shifts to maintain accuracy.
• Accurately took orders, served food/beverages, and handled rotations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

SALES ASSOCIATE

January 2019 - May 2019

VIRJAM’S HARDWARE

Davao, Philippines

January 2019 - May 2019

• Managed inventory restocking, ensuring optimal product availability and organization.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Company industry:
Retail & Wholesale
Job role:
Sales

CALL CENTER AGENT

May 2018 - August 2018

JAERLTRICS GLOBAL SOLUTIONS

Davao, Philippines

May 2018 - August 2018

• Maintained accurate records of interactions in CRM systems for future reference.
• Managed high-volume outbound calls, ensuring customer satisfaction and efficient issue resolution.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

WAITRESS

January 2015 - August 2016

PAWPAW BULCAHANG

Davao, Philippines

January 2015 - August 2016

• Managed a fast-paced section, handling multiple tables simultaneously and delivering efficient service during busy lunch periods.
• Maintained cleanliness and organization of dining area to create welcoming atmosphere.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

DAVAO NORTHPHIL INSTITUTE OF TECHNOLOGY FOUNDATION INC.

March 2011

March 2011

High school or equivalent, COMPUTER HARDWARE SERVICING

Philippines

GPA (point): 3.6 out of 4

GPA (point): 3.6 out of 4

View attachment

Skills

CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
Microsoft Office
Beginner
Microsoft Office
Beginner
Teamwork
Beginner
Teamwork
Beginner
Data Entry
Beginner
Data Entry
Beginner
Hospitality
Beginner
Hospitality
Beginner
waiter
Beginner
waiter
Beginner
Call Center
Beginner
Call Center
Beginner

Languages

English

Intermediate

Filipino

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
Certificate of Good Moral Character
Davao Northphil Institute of Technology, Inc.
Mar 2022
Show credentials

Hobbies and interests

Team Sports (Volleyball)

Regularly play local matches; built excellent team cooperation habits, quick communication skills, and high physical stamina for active shifts.