ERNEST WAMBUGU

Supervisor Parts executive at al ghandi electronics

• United Arab Emirates - Dubai
• My current job since July 2008

 Dealing with Institutional customers like Union Properties, Arenco, Al Tayer Real Estate, Emaar Properties etc. and Major Hotels like Rotana Group, Hyatt, Jumeirah Beach Hotel, Ramada and other leading hotels in connection with sales of spare parts. Offering Maintenance contract for repair and maintenance of White Goods, AV Items, Air conditioners & security systems to institutional customers.
 Dealing with dealers like Carrefoure, Lulu, Jacky’s, Plug Inns etc. in connection with marketing & Sales of PHILIPS and Whirlpool products.
 Order parts (and follow-up) to PHILIPS and Whirlpool Italy, USA, and China and Urania (Terim) through e-mail.
 Receive spare parts from different suppliers as per order re-confirmation and invoice.
 Prepare and release spare parts for technician, showrooms, walk-in customers and credit customers.
 Preparing Quotation against inquiries from customers and Institutional customers.
 Process the receiving of parts (entering into the system) by making Goods Receipt Voucher (GRV), both for local and import.
 Make and process Local Purchase Order (LPO) to acquire spare parts from local suppliers.
 Monitor LPO’s of customers.
 Make and process Parts Quotation as per material inquiry of customers.
 Make Sale-Invoices / Service-Invoices (both for Credit and Cash) and Internal Job Invoices as per parts sales and job services.
 Sell spare parts to customers across the counter.
 Answer customer phone inquiry (and monitor their parts order).
 Report generation and analysis.
 Make and maintain organized filing of all documents concerning the above responsibilities.
 Annual physical verification of inventory.