Accelerated Value Leader
IBM Software Lab India
Total years of experience :23 years, 9 Months
Working as an Accelerated Value Leader and managing our premium customer under Accelerated Value Program of IBM.
Managing customer account, account planning (monthly & quarterly) and proactive initiative and activities.
Managing customer requirements, planning, solution, designing and implementing.
Leading, mentoring, knowledge transfer to junior teammates and customer.
Understanding technical & functional specification of customer for requirement gathering, system study and preparing of statement of work preparation.
Managing implementation, performance testing/improvement and Provide post implementation training, enhancement and support maintenance to customer.
Gained experience on all major platforms (Windows, P-series (AIX), Linux, Solaris, I-series (AS400), & HP-UX) for installation, configuration, implementation & trouble shooting of IBM WebSphere suite of products (IBM WAS, WMQ & WMB).
Supporting to all major banks like (HDFC, ICICI, HSBC, IDBI, Axis, Allahabad, SBI, Kotak, IndusInd & Deutsche Bank).
Supporting to all major Life Insurance (Reliance, Kotak, Tata Aig, HSBC Canara & BOI-Diachi).
Supporting to all major Telecom Industry (Bharti Airtel, Vodafone, Idea & IMI Mobile).
Supported other major customer, Times Group, Honda Siel, & Metal junction.
Worked on all major platforms (Windows, AIX, Linux, & Solaris) for installation, configuration & trouble shooting of IBM WAS & WMQ issues.
Managed IBM WAS & WMQ related issues through Peregrine ticketing system, Email & phone calls.
Job role was to implement, design, install, configure & trouble shoot.
Gained an experience on all major platforms (Windows, AIX, Linux, I-series, Solaris, and HP-UX).
Support WAS & WMQ for major customer i.e. HDFC Bank, YES Bank, SEVA Bank, ICICI Bank, ICICI Prudential, BNP Paribas, & Reliance Life Insurance.
Installation, trouble shooting & technical support of WAS ND, WMQ (Onsite, Email & Telephonic).
Installation, trouble shooting & technical support of WMQ 5.3 (RBI application RTGS).
Installation, trouble shooting & technical support of WMQ 6.x (AS400, Window 2003 & Solaris).
Installation, trouble shooting & technical support of WAS 6.0 & WMQ 6.o (UAT, Production & DR) for Netbanking environment.
Managed Network, Hardware & Software requirements of ASB.
Managed installation, trouble shooting & maintaining (hardware, software, Laptop, Tablet, Desktop, Wired & wireless network.
Managed system & network administration using ADS, 3rd party utility & tool.
Managed LAN network of 1000 Mbps using 3com & Intel Switches, also managed Wireless Access Point using 3com & DLink 802.11 \[B (11 mbps & G (54 mbps)\].
Managed IBM 360 X-Series with Windows-2003 (DNS, Portal, MS-Exchange, Windows update server, Media and NAS server).
Managed around 700 clients using IBM, Toshiba \[Laptops, Tablets & Desktop\].
Managed installation of Hot Fix, Service pack, Driver update & User software requirement.
Cloning of IBM, Toshiba Laptops & Tablets using Symantec Ghost Server 8.0.
Managed installation & crimping of network cable \[Using CAT 5, 5E & 6 cables\].
Trouble shooting of users related problem on OS, Network, & Software.
Communicate with vendors for software Licenses, external support & AMC.
Coordinate with on-site hardware engineer for laptop, printer, & scanner.
Coordinate with in-house software engineer & web master administrator for end users support.
Managed scheduled Backup & Restoration plan for user’s data.
Reported daily, weekly & monthly reports to IT Director.
Configured, managed, & troubleshooting of wireless access point, & routers.
Managed Network, Hardware & Software requirement of computer labs.
Installing, maintaining, & trouble shooting network, hardware & software.
Assisting lab assistant for maintaining lab up time & reporting to HOD.
Coordinating IBM, HCL, WIPRO, & APPLE MAC vendors for technical support.
Handled LAN network using Red Hat Linux, Windows-2K clients connected to Red Hat Linux, Windows NT & Windows-2K Server.
Managed Windows-Nt-2K & Red Hat Linux server with 200 Workstations/Nodes including Smart & Thin Clients.
Managed installation & configuration (Tomcat, Jboss in Windows & Linux platform).
Designed & managed college website (w.w.w.frcrce.ac.in).
Managed end-user call by giving task to lab assistant.
Managed Hardware, Network & Software requirement of computer labs.
Monthly report of Hardware, Network & Software.
Conducted lecture for Hardware, Networking & Software.
Conducted corporate lecture.
Installation & maintenance of hardware & software as per requirement of institute.
Trouble shooting PCs for hardware & networking problem.
Data backup of users & other data.
Managed network and Windows-NT server of 100 Mbps, CAT-5.
Bachelor of Science in Information Technology
Engineer Diploma in Computer Technology and secured 61.27