Erwin Sagun

Club Supervisor- Padel Square for Sports Playground July 2021 - Present


Accountant ( Begginer/Junior)
 Preparing Monthly Budget for the club operation, event and Tournament
 Preparing journal entries complete with documentation for all transaction.
 Record all purchase and sales invoices in ZOHOBOOKING
 Report outstanding invoices and maintaining monthly `petty cash
 Verify allocate post and reconcile accounts payable and receivable.
 Counting and balancing petty cash at the end of the month
 Support monthly and year - end close process
 Preparing monthly, weekly and yearly budget for the tournament
 Provide Technical support / and prepare monthly payroll salary for the staff
 Prepare Inventory report
Admin / Club Operation Supervisor
• Improved sales process and tracking with implementation of new point of sales (POS) system
• Preparing coach / staff / team support schedule in weekly and monthly operation
• Oversaw employee performance, corrected problems and increase efficiency to maintain productivity target
• Liaised with sales, marketing and management team to develop solution and accomplish shared target
• Purchasing item for the club operation such (issues, cleaning chemical, coaching tool and equipment)
• Trained new staf/employee on proper protocol and customer standard
• Developing company structure / club operation
• Assessed sales report to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
• Preparing internal documents, company employee handbook, Staff job description and other important
Document
• Managed Club operation ( retail, offices and court bookings)

*Improved sales process and tracking with implementation of new point of sale (POS) system.
*Established and optimized schedules to keep coverage and service in line with forecasted demands.
*Supported professional development of team members and supervisors at all levels to place *knowledgeable candidates in leadership roles.
*Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
*Submitted orders for new inventory.
*Managed all aspects of store operations, including organization, maintenance and purchasing functions.
*Coordinated weekly conferences with store associates to communicate sales and customer service goals.
*Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
*Trained new employees on proper protocols and customer service standards.
*Optimized store displays and appearance via strategic merchandising.
*Trained team members in successful strategies to meet operational and sales targets.
*Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
*Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
*Designed improvement plans.
*Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
*Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
*Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
*Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
*Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
*Managed purchasing, sales, marketing and customer account operations efficiently.
*Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
* Managed Cafe Operation.

BATEEL INTERNATIONAL LLC
LG 9201 THE DUBAI MALL SHOP
2012-2016

Maximizes store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. Delivers the highest levels of motivation and development of team members and ensures individual and store compliance with all company regulations and procedures.

DUTIES
• Maintains quality service by establishing and enforcing organization standards
• Responsible for the daily managing of staff and the assigning of duties.
• Motivating staff to increase sales and ensure store efficiency.
• Analyzing store sales figures.
• Developing, researching and implementing marketing strategies.
• Maintaining awareness of market trends and monitoring local competitors.
• Managing up to 7 members of staff.
• Manage and address shrinkage and stock loss.
• Maintaining accurate records of all pricing, sales, and activity reports.
• Ensuring all corporate and local regulations and procedures are met and complied with.
• Trained Staff and Preparing SSP ( Standard Serving Procedure)
• Established and administer annual budget with effective control to prevent overages, minimize burn rate and support sustainability objectives.
• Managed purchasing, sales, Marketing, customer account, customer database and operational efficiently.
• Support top Level Decision making, strategy planning, forgoing productive relationship with top leader and serving as key advocate for various personnel issues.
• Managed Retail Operation on daily, weekly and, monthly basis.

BATEEL INTERNATIONAL LLC - Dubai Mall
January 2014 - August 2016


• Implementing creative concepts for visual display/window dressing, in store merchandise
• Assisting my team members in developing skills in all aspects of their role
• Support store branches on updating trends and implement standards
• Responsible for creating and maintaining a compelling presentation of merchandise.
• Implement and execute effective merchandising strategies
• Supervise other members of visual merchandising team
• Present effective promotional ideas to increase store profit and sale
• Ensure the standards of visual merchandising are being maintained in store
• Conduct training to newly hired staff on how to implement brand visual merchandising
• Obtain store layouts & coordinate to Brand Manager any changes & additional needed.
• Coaching the store personnel about the importance of visual merchandising

- Serves customers by selling products and meeting customer needs.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.