Area Manager
Bowling City
Total years of experience :25 years, 5 Months
Operational management
Strategic planing
Supervision and training
Quality assurance and process improvements
Strong communication and interpersonal skills
Responsible for identifying business needs
Ensure that all tasks are performed according to policies and reference materials.
Promote positive relationship with partners and distributors.
BOWLING CITY
Position: Area Manager- Dubai
(Bowling centre and Amusement)
April 2013 - August 2014
● Team building. Handled two branches with 40 employees.
● Operational management (staffing, store and facilities displays and maintenance, promotional offers, and marketing)
● Office management. (database, bookkeeping, records, inventories, invoice, purchasing, and expenses reduction).
● Ensure quality of service and process improvements.
● Responsible for identifying the business needs of clients and help determine effective solutions.
● Organizing events (Company tournaments, After School Activities, Birthdays, Buffet).
Operational Efficiency
Supervision and training
Customer service
Self motivated
Team leader
DORUKO TRADING, INC.
Position: Supervisor
(Wholesaler of jewelry, pearls and accessories)
December 2004 - February 2007
JOB DESCRIPTIONS:
● Implementing Rules and Regulations.
● Conduct regular communication meeting, counseling and disseminates memos to subordinates to discuss/improve line performance and resolve issues.
● Direct and coordinate company sales and marketing functions.
● Maintain creative and professional merchandising in the retail areas, point-of-sale displays, special events and promotions.
● Ensure that all tasks are performed according to policies and reference materials.
● Promote positive relationship with partners and distributors.
● Handling customer concerns and complaints.
● Basic Accounting operations.
● Makes daily sales reports, daily sales deposits, daily inventory control reports and other reports required by the office.
● Check on accuracy of month-end inventories.
● Negotiating problems in adjustments with the related sections.
Implementing Rules and Regulations.
Conduct regular communication meeting
Direct and coordinate company sales and marketing functions.
Maintain creative and professional merchandising in the retail areas, point-of-sale displays, special events and promotions.
Handling customer concerns and complaints.
Basic Accounting operations.
Makes daily sales reports, daily sales deposits, daily inventory control reports and other reports required by the office.
Check on accuracy of month-end inventories.
Negotiating problems in adjustments with the related sections.
TAPA KING RESTAURANT
Position: Supervisor
(Fine Dine-in Restaurant and Delivery)
October 2000 - October 2004
JOB DESCRIPTIONS:
● Ensure that the store is functioning according to company standards and specifications.
● Controls work flow of store following procedures set by management.
● Supervises all store employees directly communicating correct procedure, implementation of standards and assigning duties
● Leading and motivating staff.
● Keep updated on company goals like quality and productivity.
● Handling customer concerns and complaints.
● Reporting to the operation manager on daily, weekly, and monthly basis
● Basic Accounting operations.
● Makes daily sales reports, daily sales deposits, daily inventory control reports and other reports required by the office.
● Ensure that the store is functioning according to company standards and specifications.
● Controls work flow of store following procedures set by management.
● Supervises all store employees directly communicating correct procedure, implementation of standards and assigning duties
● Leading and motivating staff.
● Keep updated on company goals like quality and productivity.
● Handling customer concerns and complaints.
● Reporting to the operation manager on daily, weekly, and monthly basis
● Basic Accounting operations.
● Makes daily sales reports, daily sales deposits, daily inventory control reports and other reports required by the office.
PILTEL, Baguio City
Position: Customer Service Representative
(Telephone Communication Company)
November 1998 - October 2000
JOB DESCRIPTIONS:
● Handling customer concerns and complaints.
● Serving as Front Liner in adjustments with the related sections..
● High level of customer care, in which is the mission statement of our organization is meet.
● Handling customer concerns and complaints.
● Serving as Front Liner in adjustments with the related sections..
● High level of customer care, in which is the mission statement of our organization is meet.
Self motivated and can work independently. Willing to undergo trainings in order to develop and acquire new skills. Could easily adapt to different work environment.
Bachelor Diploma: Bachelor of Science in Commerce - Marketing Saint Louis University - 2000 Philippines