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Esa khan Esa khan, Sales Executive

Esa khan Esa khan

Sales Executive·050 Telecom

الإمارات العربية المتحدة

بكالوريوس, commerces

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 2 أشهر

Sales Executive

يوليو 2013 - حتى الآن

050 Telecom

دبي، الإمارات العربية المتحدة

يوليو 2013 - حتى الآن

 Greeting and Welcoming walk-in Customers.
 Sales of Prepaid, postpaid Sim cards, home internet connection to walk-in customer
 Identifying and assessing customers’ needs to achieve satisfaction.
 Build sustainable relationships of trust through open and interactive communications.
 Provide accurate, valid and complete information by using the right methods/ tools
 Handle Complaints, provide appropriate solutions and alternatives within the limits;
 Follow up to ensure resolution.
 Keep Record of customer interactions, process customer account and file documents.
 Follow up communication procedures, guidelines and policies.
 Handling Customer queries Regarding Bill payments
 Maintain inbound call target assigned internally to achieve incentives on monthly basis.
 Interacting with walk in customers and explaining the product related queries

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

Sales Coordinator

مايو 2011 - مايو 2013

LAPTOP WORLD

الهند

مايو 2011 - مايو 2013

Sales Coordinator LAPTOP WORLD - Bangalore India May 2011 up to present

Responsibilities: ∗ Prepares daily and monthly sales submissions log to identify specific targets and to project the number of sales to be made.
∗ Also interacting with walk in customers and explaining the product related queries.
∗ Aware all the product knowledge of the company to avoid the misunderstanding that may lead complain the customers.
∗ Ensure that the client has the satisfaction to encourage them to be interested of doing the market selling of the product.
∗ Facilitated receipt and delivery of orders from suppliers and customers; prepared local purchase orders, quotations and invoices customers.
∗ Receive, direct and convey telephone messages and fax messages.
∗ Receives internal emails for all general correspondence and sent acknowledgment from the concern department/sender.
∗ Maintain the general filing system and file all correspondence.
∗ Assist in the planning and preparation of meetings and trainings.
∗ Monitor and prepares the request use o supplies and equipment.
∗ Coordinate the repair and maintenance of office equipment and furniture with maintenance team.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

فبراير 2010 - مارس 2011

FALCON TELE

الهند

فبراير 2010 - مارس 2011

Customer Relationship Management FALCON TELE-CALLING-Bangalore India Feb 2010- Mar 2011

Responsibilities:
∗ Answer inbound calls and handles customers inquiries/complaints such as GPRS, Network and Airtel Telecom Network.
∗ Re-direct calls as appropriate and take sufficient messages if requisite.
∗ Login by Avaya Software or resolution o particular customer details.
∗ Resolve inquires and complaints via email also.
∗ Maintain inbound call target assigned internally to achieve incentives on monthly basis.
∗ Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
∗ Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms by team.
∗ Providing effective pre-sale and post-sale services to clients for boosting their satisfaction levels.
∗ Assessing the customer feedback, evaluating area of improvements and providing positive.

الدور الوظيفي:
غيرذلك

التعليم

Bangalore University

يونيو 2008

يونيو 2008

بكالوريوس، commerces

الهند

Skills

Tally
Expert
Tally
Expert
Tally
Expert
Tally
Expert
FILE
Expert
FILE
Expert
FILING
Expert
FILING
Expert
INVOICES
Expert
INVOICES
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
MONTHLY SALES
Expert
MONTHLY SALES
Expert
OF SALES
Expert
OF SALES
Expert
PURCHASE ORDERS
Expert
PURCHASE ORDERS
Expert
QUOTATIONS
Expert
QUOTATIONS
Expert
SATISFACTION
Expert
SATISFACTION
Expert

اللغات

الهندية

متمرّس

الأوردو

متمرّس

العربية

مبتدئ

الانجليزية

متمرّس

الكانادا

متمرّس