Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Esam Almalki, Digital Support Services Director

Esam Almalki

Digital Support Services Director·advanced electronics company

Saudi Arabia

Diploma, Diploma of Computer Sciences.

Work experience

Total years of experience: 23 years, 9 months

Digital Support Services Director

November 2022 - Present

advanced electronics company

Riyadh, Saudi Arabia

November 2022 - Present

Organization : Advanced Electronics Designation : Digital Support Services Director Department : Beneficiary Services Job Responsibilities:
• Monitoring performance of all IT services
• Perform analysis, planning, and provide direction
• Manage the overall IT Service Desk activities
• Implement methodologies to improve first call resolution
• Provide timely communication
• Analyzing and reporting all reports and follow-up with stakeholders
• Participating in CAB activities
Company industry:
IT Services

DIGITAL SUPPORT SERVICES DIRECTOR

November 2022 - Present

Advanced Electronics Company

Riyadh, Saudi Arabia

November 2022 - Present

• Monitoring performance of all IT services
• Perform analysis, planning, and provide direction
• Manage the overall IT Service Desk activities
• Implement methodologies to improve first call resolution
• Provide timely communication
• Analyzing and reporting all reports and follow-up with stakeholders
Company industry:
IT Services

SERVICE COMMAND CENTER MANAGER

February 2021 - December 2021

Tools and Solutions

Riyadh, Saudi Arabia

February 2021 - December 2021

• Monitoring performance of all IT services
• Perform analysis, planning, and provide direction
• Manage the overall IT Service Desk activities
• Implement methodologies to improve first call resolution
• Provide timely communication
• Analyzing and reporting all reports and follow-up with stakeholders
• Participating in CAB activities
Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Service Command Center Manager

February 2021 - December 2021

Tools and Solutions

Riyadh, Saudi Arabia

February 2021 - December 2021

Organization : Tools and Solutions Designation : Service Command Center Manager Department : Information Technology Job Responsibilities:
• Monitoring performance of all IT services
• Perform analysis, planning, and provide direction
• Manage the overall IT Service Desk activities
• Implement methodologies to improve first call resolution
• Provide timely communication
• Analyzing and reporting all reports and follow-up with stakeholders
• Participating in CAB activities
Company industry:
IT Services

SERVICE DESK MANAGER

May 2018 - February 2021

JAL international

Riyadh, Saudi Arabia

May 2018 - February 2021

• Managing daily operations of the service desk
• Follow up customer satisfaction issues and user feedback responses
• Responsibility for incident management and request
• Manage customer observations and build strong internal relationships
• Analyze and track trends in Service Desk requests and generate statistical reports
• IT Asset managements (Hardware and software)
• Upgrade windows version project
• Participate and worked on cloud platform project
Company industry:
Oil & Gas
Job role:
Information Technology

Service Desk Manager

May 2018 - February 2021

JAL International

Riyadh, Saudi Arabia

May 2018 - February 2021

Designation : Service Desk Manager Department : Information Technology Job Responsibilities:
• Managing daily operations of the service desk
• Follow up customer satisfaction issues and user feedback responses
• Responsibility for incident management and request
• Manage customer observations and build strong internal relationships
• Analyze and track trends in Service Desk requests and generate statistical reports
• IT Asset managements (Hardware and software)
• Upgrade windows version project
• Participate and worked on cloud platform project
Company industry:
Oil & Gas

OFFICER SERVICE MANAGMENT

August 2006 - April 2018

Capital Market Authority

Riyadh, Saudi Arabia

August 2006 - April 2018

• Maximize project profitability by creating and organizing efficient billing processes
• Negotiate services performed by installation team and payment to third-party vendor
• Coordinated repair, replacement and return of damaged/defective computer equipment
• Service Management Reports (Daily, Weekly, Monthly and Yearly)
• Providing approved technical specifications to procurement team
• Make sure the SLAs are being fulfilled
• Lead of Service Desk & IT Call Center
• ITSM tool implementation projects
Company industry:
Financial Services
Job role:
Administration

SYSTEM ANALYST

November 2001 - July 2006

Riyad Bank

Riyadh, Saudi Arabia

November 2001 - July 2006

• Worked on Branches System
• Gathering Branches requirement
• Develop and implement Software
• Maintaining & Managing activities on financial system
• Defining the workflow process for payments and requisitions
• Database Management (Sybase)
• Reports on the financial system
Company industry:
Banking
Job role:
Information Technology

System Analyst

November 2001 - July 2006

Riyad Bank

Riyadh, Saudi Arabia

November 2001 - July 2006

Organization : Riyad Bank
Designation : System Analyst Duration : November 2000 to February 2002
Department : IT-Branch Systems Job Responsibilities:
• Worked on Branches System
• Gathering Branches requirement
• Develop and implement Software
• Maintaining & Managing activities on financial system
• Defining the workflow process for payments and requisitions
• Database Management (Sybase)
• Reports on the financial system

:Achievements
• Setting up disaster recovery site. - Windows 10 upgrade.
• 10 years of service. - 5 years of service.
• Installation of the Shareholders System. - SMARTStream Project.
Company industry:
Banking

Education

Technical And Vocational Training Corporation - Saudi Arabia

April 2000

April 2000

Diploma, Diploma of Computer Sciences.

Saudi Arabia

Skills

IT Management
Expert
IT Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
IT Operations
Expert
IT Operations
Expert
Service Desk
Expert
Service Desk
Expert
End User Support
Expert
End User Support
Expert
hardware
Expert
hardware
Expert
manual testing
Expert
manual testing
Expert
programming
Expert
programming
Expert
windows networking
Expert
windows networking
Expert
windows server 2008
Expert
windows server 2008
Expert
windows 7
Expert
windows 7
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SERVICE MANAGEMENT
Expert
SERVICE MANAGEMENT
Expert
SERVICE DESK
Expert
SERVICE DESK
Expert
INSTALLATION
Expert
INSTALLATION
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
DISASTER RECOVERY
Expert
DISASTER RECOVERY
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
service delivery
Expert
service delivery
Expert
team management
Expert
team management
Expert
team leadership
Expert
team leadership
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
FINANCIAL
Expert
FINANCIAL
Expert
REQUIREMENTS
Expert
REQUIREMENTS
Expert
SYBASE
Expert
SYBASE
Expert
WORKFLOW ANALYSIS
Expert
WORKFLOW ANALYSIS
Expert
COMPUTER ASSOCIATES PACKAGES
Beginner
COMPUTER ASSOCIATES PACKAGES
Beginner
microsoft software
Expert
microsoft software
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
web design
Expert
web design
Expert
windows server
Expert
windows server
Expert
system maintenance
Expert
system maintenance
Expert
pc networking
Expert
pc networking
Expert
system administration
Expert
system administration
Expert
operating systems
Expert
operating systems
Expert
outlook
Expert
outlook
Expert
mail
Expert
mail
Expert
End User Support
Expert
End User Support
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
IT Management
Expert
IT Management
Expert
Service Desk
Expert
Service Desk
Expert
IT Operations
Expert
IT Operations
Expert

Languages

Arabic
Native Speaker

Training and Certifications

Certifications
Certified Customer Servic

Hobbies

  • Reading