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Esam Almalki

service command center manager

Location:
Saudi Arabia
Education:
High school or equivalent, Business Administration And Computer Science
Experience:
20 years, 2 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  20 Years, 2 Months   

February 2021 To December 2021

service command center manager

at tools
Location : Saudi Arabia - Riyadh
monitoring service management
May 2018 To February 2021

service desk manager

at JAL international
Location : Saudi Arabia - Riyadh
SD
August 2006 To April 2018

OFFICER

at SERVICE MANAGMENT • CAPITAL MARKET AUTHORITY •
Location : Saudi Arabia - Riyadh
Service Management Reports daily, weekly and monthly
Providing approved technical specifications to procurement
Lead of Service Desk & IT
March 2002 To July 2006

SYSTEM ANALYST •

at RIYAD BANK •
Location : Saudi Arabia - Riyadh
Maintaining & administrating activities on financial system
Defining the workflow process for payments and requisitions
Database Management (Sybase)
November 2001 To February 2002

Programmer

at RIYAD BANK •
Location : Saudi Arabia - Riyadh
Worked on Branches System
Gathering Branches requirement

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
May 2001

High school or equivalent, Business Administration And Computer Science

at TVTC
Location : Saudi Arabia - Riyadh
Grade: 97 out of 100
courses: DIPLOMA COMPUTER SEICNCE

Specialties & Skills

Customer Service Skills

hardware

manual testing

programming

windows networking

windows server 2008

windows 7

OPERATIONS

SERVICE MANAGEMENT

SERVICE DESK

INSTALLATION

MANAGEMENT

MICROSOFT WINDOWS

DISASTER RECOVERY

INFORMATION TECHNOLOGY

service delivery

team management

team leadership

ORGANIZATIONAL SKILLS

PROCESS ENGINEERING

DATABASE ADMINISTRATION

FINANCIAL

REQUIREMENTS

WORKFLOW ANALYSIS

COMPUTER ASSOCIATES PACKAGES

microsoft software

computer hardware troubleshooting

web design

windows server

system maintenance

pc networking

system administration

operating systems

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Native Speaker

Training and Certifications

Certified Customer Servic ( Certificate )

Hobbies and Interests

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Help employers know more about you by looking at your hobbies and interests

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