Sales Coordinator cum Secretary
Emirates Glass LLC
مجموع سنوات الخبرة :15 years, 9 أشهر
• Provide secretarial, general administration and support to Sales and Marketing Department.
• Liaise with Sales Team the general issues and concerns addressed to and by the Sales Department.
• Maintain weekly, monthly and yearly sales reports.
• Gather data and arrange documents to serve requests, submittals and presentations.
• Coordinate and follow up requirements.
• Attend to queries thru e-mail, fax and phone calls and coordinate with all concerned.
• Attend to telephone calls, take messages and directly disseminate information to the concerned.
• Responsible for incoming and outgoing files for record, coordination and distribution.
• Maintain a record of activities, meetings and appointments and coordinate with all concerned.
• Maintain records of personal and major files and documents of Sales Department.
• Make correspondences and memos.
• Arrange business travel from ticket, visa and hotel accommodation.
• Arrange office supplies for department’s use.
Provide full support to Commercial and Sales Team on general secretarial and administrative tasks (on correspondences, report generation, information gathering and dissemination, document control and submission, department/project coordination)
Communicate and disseminate internal and external issues.
Follow up daily activities and priorities and perform relevant actions as instructed.
Interact and coordinate with various departments as needed on carrying out daily tasks.
Attend and assist on fulfilling client’s inquiries, requests and other concerns.
Monitor and follow up glass orders of clients and communicate with them accordingly.
Secure a daily updated record of all glass orders to monitor order status.
Coordinate with clients the delivery date of their orders and notify them on any changes.
Coordinate with clients any necessary arrangements required for the delivery of their glass order.
Assist on export shipments.
Coordinate clients‘ account and payment status as needed on order processing and delivery.
Manage letters, faxes, e-mails and posts; handle record of corporate files and documents; make minutes; follow up a diary of schedules and meetings and assist on travel bookings.
Other duties are to screen telephone calls, take and transfer messages, handle incoming and outgoing documents, packages and materials, distribute documents, meet, greet and assist clients.
Manage reservations and bookings using Asiana Airlines‘ SITA Reservation and Ticketing System.
Follow up waiting list reservation and inform client of its status.
Follow up confirmed booking for ticket issuance in a timely manner.
Provide and confirm with client the ticket itinerary details to avoid flight inconveniences.
Designate seat assignment as requested by client.
Reissue tickets if applicable and necessary.
Manage daily departure check and meal request.
Relate properly with customers and handle complaints calmly.
Attend to clients face to face and answer telephone calls for their concerns and requests.
Administer proper customer service and relation with customers and colleagues.
Assumption College Degree in Bachelor of Science in Psychology Major in Human Service Graduated with Award/Distinction