Customer Service Representative
cupola Teleservices
مجموع سنوات الخبرة :4 years, 10 أشهر
• Communicating with customers through various channels (5 lines)
• Maintaining a positive, empathetic and professional attitude towards
customers
• Making reports related to retail operation emergencies and daily
operation
• Making outbound calls to get customers feedback on services
• Acknowledging and resolving customers complaints.
• Processing orders, forms, applications, and requests
• Responding to Emails recieved from social media and corporates
• Assuring customer satisfaction and providing professional customer
support
• Responding to incoming calls and emails from customers.
• Acknowledging and resolving customers complaints
• Identifying and escalating issues to supervisors.
• Making outbound calls to keep customers informed about new
services and products
• Performing reports for trends in customer call to keep customer
loyalty
Leading a team of 15 to 20 advisors and technicians
• Creating and maintaining a database of current and potential
customers
• Managing the team’s performance and ensuring that we are always
above the target
• Closing sales and achieving sales targets
• Staying informed about competing products
• Selling products and services to customers at tires Store in retail
division
• Meeting customers and answering their inquiries about services
• Building long-term relationships with customers to ensure customer
retention & loyalty
•Communicating with customers, making outbound calls to potential
customers, and following up on leads
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