Bayt.com
Eslam ezzat, Operations Team leader

Eslam ezzat

Operations Team leader

Raya contact center

Location
Egypt - Cairo
Education
Bachelor's degree, اثار مصرية
Experience
13 years, 11 Months

Share My Profile

Block User


Work Experience

Total years of experience :13 years, 11 Months

Operations Team leader at Raya contact center
  • Egypt - Cairo
  • My current job since September 2011

Handling an operations team from 22 to 30 agents

Senior account advisor at Vodafone
  • Egypt - Cairo
  • June 2010 to August 2011

handling UK customers

Education

Bachelor's degree, اثار مصرية
  • at Ain shams univ.
  • June 2008

Specialties & Skills

Call Center
+Endorse 0
Call
+Endorse 0
AIN
+Endorse 0
Agents
+Endorse 0
internet skills and microsoft office
+Endorse 0
leadership
+Endorse 0
complaints handeling
+Endorse 0
meeting management
+Endorse 0
people management
+Endorse 0

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

people management (Training)
Training Institute:
Raya contact center
Date Attended:
April 2011
Duration:
50 hours
leadership (Training)
Training Institute:
raya contact center
Date Attended:
June 2012
Duration:
30 hours

Hobbies

  • travelling
  • playing football