Branch Sales Manager
Napco Consumer Products Company
Total years of experience :17 years, 0 Months
4 years 2 months) Makkah, Saudi Arabia ، South Westren, Dammam
*The ability to cover more than 800 items through fierce competition in the Saudi market
*The company distributes consumables of more than 32 Lines
*The ability to deal and make agreements with major customers and other sectors (wholesale - supermarket and mini market - major market chains)
*A new competition between a large number of major companies, due to the diversity of the company's products and its Coverage
*The ability to train the team and develop their sales skills
*Working on the JDE system for sales data, returns, indebtedness, inventory, missing items and lost sales
*Follow up on competitors' prices and promotions for competitors and their new products
*Working on the implementation of promotional offers for the company's products, securing product display spaces, and maintaining the spread and distribution of items
*Ideated online and offline campaigns to generate leads and convert to customers.
*Maintained professional relationships with existing clients, upselling where possible.
*Maintained price lists and sales documents capturing data on customers and marketing and sales budget.
*Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
*Built and maintained well-organised marketing prospect and customer databases using JDE & SAP & QLIK SENSE
* Employed exceptional rapport-building skills to nurture key relationships.
*Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
*Maintained advanced product and industry trend knowledge,
*performing regular market research to enhance company offerings.
*Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making.
*Drove business growth within specified sales territories through strategic and tactical solution implementation.
*Developed and implemented marketing strategies and activities, directly increasing sales
*Supported proposal development and implemented contractual agreements.
*Formulated and implemented successful account strategies to drive continuous improvement, profitability and growth.
*Communicated new products and services to drive customer interest and boost sales.
*Analysed market and competitor research to identify customer prospects.
*Provided first-class client services, from onboarding to daily account management.
*Reviewed established objectives and action plans on monthly basis to verify alignment with client needs.
* Generated reports for internal use and analysis by mining information from various databases, CRM and traditional and emerging media.
*Created sales guides to educate and support representatives in the field.
*Monitored sales performance through sales tracking tools and reported progress to sales representatives.
*Worked alongside sales team to draw up strategies to increase client base.
*Provided sales team with support materials for sales calls, trade shows and proposal responses.
*Assisted with preparing client presentations and proposals. Helped troubleshoot problems with customer orders, customer accounts and other related issues.
*Won new businesses by developing sales pipelines to expand market appeal.
*Kept up to date with competitors activities and market trends to inform sales efforts.
*Supervised sales team and assisted with recruiting and training new hires.
*Set individual and team sales target and implemented incentives to encourage high achievement.
*Offered excellent customer service by staying on top of pending orders and customer requests.
*Kept up with new product launches and updated sales team.
*Collaborated with account managers to create and implement targeted sales strategies.
* Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
*Coached team members to reach and exceed weekly and monthly sales goals.
*Organised and coordinated sales team schedules, helping staff meet company and client expectations.
*Updated training materials and operational procedures to deliver consistent sales growth.
*Managed teams and allocated resources to increase profits
*Analysed sales and customer data with SAP, generating comprehensive sales reports to promote sound business decision-making.
*Monitored daily sales operations and served as informational and procedural resource to team members.
*Audited team outputs and service delivery to achieve Quality Assurance goals.
*Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
*Hired and trained dedicated and high-achieving sales teams.
*Increased year-on-year sales by 12%, implementing strategic business growth and retention initiatives.
*Monitored sales team performance, providing effective training to help reach revenue and profit targets.
*Analysed sales to identify top-performing products.
*Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
*Achieved exceptional client satisfaction feedback and ratings.
*Provided trustworthy feedback and after-sales support to maximise customer life time value
*Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
*Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
*Created conference and event business plans, motivating and encouraging contribution from sales team.
years 1 month) Egypt
*Manage all products categories (FMCG)
*Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
*Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
*Focuses sales efforts by studying existing and potential volume of dealers.
*Submits orders by referring to price lists and product literature.
*Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
*Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
*Recommends changes in products, service, and policy by evaluating results and competitive developments.
*Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
*Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
*Provides historical records by maintaining records on area and customer sales.
*Contributes to team effort by accomplishing related results as needed.
Present, promote and sell products/services using solid arguments to existing and prospective customers
•Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
•Establish, develop and maintain positive business and customer relationships
•Reach out to customer leads through cold calling
•Expedite the resolution of customer problems and complaints to maximize satisfaction
•Achieve agreed upon sales targets and outcomes within schedule
•Coordinate sales effort with team members and other departments
•Analyze the territory/market's potential, track sales and status reports
•Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
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