International Participants Country Manager
Expo 2020 Dubai
Total years of experience :12 years, 5 Months
-Handling VIP visits and representatives from
different countries, organizations and
associations.
-Coordinating with different teams to handle all
kind of technical and non-technical issues that
may face the pavilions.
-Supporting international participants to deliver
visitors services operations and support IP Expo
team offering exceptional service.
-Coordinating with national team members to
arrange all of their country events during the
exhibition time.
-Ensure compliance to all safety regulations Expo
2020policies and ensure emergency and
incident procedures are carried out safely and
proficiently.
-Leading team of organizers to maintain a unique
experience for all the visitors of our pavilion.
• Handling communication for Dubai, Qatar, Bahrain and Jordan markets for our leads.
• Handling all inquiries for customers in Dubai, Qatar, Bahrain and Jordan.
• Responsible for all monthly reports for all our leads in Dubai, Qatar, Bahrain and Jordan.
• Building online campaigns on different social media platforms such as Instagram and Facebook.
• Generate social media leads to send to Real Estate agencies.
• Adjusting budgets for campaigns with correct split and the use of excel.
• Firm knowledge in operations especially with LPO(local purchasing order) and invoices.
• Follow up with Real Estate agencies.
• Advertise new listings from Real Estate agencies by updating our website.
• Maintained a high degree of customer service for all support queries.
• Worked under pressure and meeting our targets.
• Resolved escalated customer issues.
• Addressed operational constraints and resolve them effectively.
• Managed agency’s largest accounts, serving as the primary liaison between agency staff, client marketing teams and outsourced vendors. Defined client requirements and project parameters and guide teams in the development and delivery of campaign strategy and multimedia collateral. Adhere to budgets, oversee account billing and communicate updates to client teams.
• Project-managed dozens of Branding services, BTL/ ATL/ Online campaigns. Collaborated with clients from concept to production and launch of nationwide Print, Branding, Digital, Event Management & Video campaigns that routinely exceeded client expectations.
• Played an important role on pitches to current accounts, delivering presentations that increased existing business to drive revenue growth.
• Key Accounts Held:
o Al Sallab
o Ceramica Cleopatra
o Ezz Steel
o Amoun Pharma
o Befit
o P&G
o GSK
o Abu Auf
o La Poire
• Arranged all customer reservations and tracings of shipments during the official off days.
• Handled inquiries and problems encountered by clients and liaise with the necessary relevant sub units of the cargo department in order to resolve the issues.
• Provided a common customer experience with requisite customer and internal follow ups to resolve issues and keeping customers informed of the progress of the query.
• Direct link between the agency and the client.
• Managed day-to-day affairs and ensuring customer satisfaction.
• Accepted all kinds of cargo (GCO-DGR-AVI-PER-VAL, etc.).
• Prepared all the required documents.
• Arranged all the system requirements.
• Followed up with all the build-up and loading in the W/H.
• Attended freighter and passenger A/C unloading & loading of our cargo.
• Followed up with the import shipments.
• Arranged all the customer reservation and tracing during the official off days.
• Supervised cargo team.
Mass Communication (IMC-Integrated Marketing Communication)