front office representative
Edfa3ly
Total des années d'expérience :1 years, 3 Mois
handling front office reception and administration duties.
Welcoming new customers and educating them with our services, policy and explaining the process of making orders with us. delivering our existing customers their orders and receive any unpaid amount on the order, handling customer's cases and problems and solve them on spot
Delivering high-quality service across multiple support platforms (email, chat, phone),
Build loyalty among new users and get our early customers to fall in love with the company all over again, and communicate with other departments to solve customer's cases and problems .
responsible for troubleshooting technical home user's ADSL problems, handling different kinds of customers and educating them, keeping up with the high performance needed to maintain
work flow, participate in developing the troubleshooting steps and in-call all over procedures
SAP. certification (specialized accounting program): certificated from Ain shams uni. Bellitz certification: (English ,level 4,5,6)