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eslam khattab, Sales Consultant

eslam khattab

Sales Consultant· Emirates Pride Perfumes.

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 11 years, 5 months

Sales Consultant

August 2020 - Present

 Emirates Pride Perfumes.

Dubai, United Arab Emirates

I found this job using Bayt.com

August 2020 - Present

• Meeting and greeting clients with the smile.
• Responding promptly to customer inquiries.
• explaining the product details to the customer to convince him and achieve the sale.
• Communicating with customers through various channels.
• Doing the demonstration process for the customers to let them to feel the effect of the products. explaining the product details to the customer to achieve a sale.
• Pushing my sales to achieve my personal target and the organization.
• Using the till system and closing the till with the petty cash and banking money.
• Gifts wrapping and finishing with the customer by the smile.
• Sharing with my colleagues in all the other store works as a teamwork.
• Helping Non-Arabic Mates to Satisfy the Customer and Achieve the shop Target

Company industry:
Retail & Wholesale
Job role:
Sales

Corporate Sales Consultant

September 2017 - April 2020

 ALEXANDRE.J

Dubai, United Arab Emirates

September 2017 - April 2020

Approach the customers who is passing by my pavilion through distributing the perfumes blotters.
Greeting and welcoming customers assuring they receive the expected quality and exceeding their expectations.
explaining the product details to the customer to convince him and achieve the sale.
Adapting with my customers and understanding his or her needs through opening questions to make it easy for me and for the other side.
Achieve the main goal and make the deal with the customer.
Increase my sales through offering other products for the customer before closing the deal. Close the deal and make sure that the customer already gets the full satisfaction to be point of reference.
Using the till system and closing the till with the petty cash and banking money.
Handles every query in a polite and courteous manner.
Gifts wrapping and finishing with the customer by the smile.
Sharing with my colleagues in all the other store works as a teamwork.

Company industry:
Retail & Wholesale
Job role:
Sales

Customer service executive

May 2016 - September 2017

The Body Shop - UAE

Dubai, United Arab Emirates

May 2016 - September 2017

provide 100% Customer Satisfaction.
Greeting and welcoming customers assuring they receive the expected quality and exceeding their expectations.
Meeting and greeting clients with the smile.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Doing the demonstration process for the customers to let them to feel the effect of the products. explaining the product details to the customer to achieve a sale.
Pushing my sales to achieve my personal target and the organization target. Make the up selling to raise my UPT and ATV.
Receiving the payments from the customers even cash or credit.
Using the till system and closing the till with the petty cash and banking money.
Handles every query in a polite and courteous manner.
Gifts wrapping and finishing with the customer by the smile.
Sharing with my colleagues in all the other store works as a teamwork

Company industry:
Retail & Wholesale
Job role:
Sales

Accountant General

November 2015 - May 2016

Reliance Consultation DMCC

Dubai, United Arab Emirates

I found this job using Bayt.com

November 2015 - May 2016

Carrying out the accounting for VivaFit GYM- Dubai, a client of Reliance Consultation. Carrying out the accounting for Eagle Rider-JLT Dubai, a client of Reliance Consultation.
Carrying out the back dated accounting for the year 2015 for system skill DMCC, and assisting in preparing the audit report for submitting in the DMCC portal.
Carrying out the back dated accounting for the year 2015 for Solution surge DMCC, and assisting in preparing the audit report for submitting in the DMCC portal.
Carrying out the back dated accounting for the year 2015 for Avventura Management Services-JLT, and assisting in preparing the audit report for submitting in the DMCC portal.
Carrying out the Monthly accounting for system skill DMCC, and prepare the monthly financial reports. Carrying out the 2016 Monthly accounting for Solution Surge DMCC, and prepare the financial monthly reports.
carrying out the back dated work and the monthly Accounting for CEM Gulf L.L.C
Carrying out the back dated and the current dated accounting of QA Construct L.L.C Dubai and participate in the auditing work for it.
Preparing the Financial and monthly Cash Flow statements for Avventura Management Services. Carrying out monthly Internal Audits for Fruit land Veg & Fruits TR LLC Dubai.
Preparing Salaries and Invoices as part of client accounting. Assisted senior auditor during External audit visits.
Assisted in year-end Stock take as part of external audit.
Assisting in the preparation of year end accounts for clients.

Company industry:
Accounting
Job role:
Accounting and Auditing

Call Center

October 2014 - November 2015

International Trading Company -Alexandria

Alexandria, Egypt

October 2014 - November 2015

Can provide 100% Customer Satisfaction.
Received guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
Able to meet the targets of the organization.
Maintains effective communication with all related departments to ensure smooth service delivery.
Handles every query in a polite and courteous manner.
Ensure total guest satisfaction by ensuring message taking is correctly.
I handled over the responsibility of selling and purchasing the goods from and to the customers.
Handle phone calls from clients, when appropriate; transfer calls to advisor, when required.
Ensure that all works are completed in customer’s satisfaction by monitoring daily works of each team.
Follow up on outstanding transactions (e.g., transfers). Prepare and send outgoing mail.
Providing clients with timely updates and status. Documentation - scrutiny / checking and submission Selling Value Added services.

Company industry:
Trading & Commodity Trading
Job role:
Customer Service and Call Center

Education

Faculty of Commerce, English Department – Mansoura University – EGYPT

May 2014

May 2014

Bachelor's degree, Accounting

Egypt

I am a Bachelor Degree holder in Commerce, Accounting section, English Department from Mansoura University in Egypt. I am very good at MS office and some other software. I believe I have required educational background, experience, skills and competencies outlined in the field of Accounting / Financial Accounting / Bookkeeping / Auditing / Customer Service
View attachment

Skills

Customer Care
Expert
Customer Care
Expert
Customer Surveys
Expert
Customer Surveys
Expert
B2B Sales
Expert
B2B Sales
Expert
Tally
Expert
Tally
Expert
QuickBooks
Expert
QuickBooks
Expert
ERP software, Tally ERP 9 and QuickBooks proficiency., SAP
Intermediate
ERP software, Tally ERP 9 and QuickBooks proficiency., SAP
Intermediate
QuickBooks proficiency.
Expert
QuickBooks proficiency.
Expert
MS Office Packages Excel and Word,
Expert
MS Office Packages Excel and Word,
Expert
internet
Expert
internet
Expert
customer service
Expert
customer service
Expert
Customer Care
Expert
Customer Care
Expert
Customer Surveys
Expert
Customer Surveys
Expert
B2B Sales
Expert
B2B Sales
Expert
Tally
Expert
Tally
Expert
QuickBooks
Expert
QuickBooks
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

Syndicate Of Commercial Professions

23423376

June 2014

Training and Certifications

Training
Commercial programs of the in Accounting & Finance
Scientific Computing Center – Mansoura University http://scc.mans.edu.eg .
Oct 2014
Certified the training program of professional accountant course,
center of management training and consulting faculty of Commerce Mansoura university
Oct 2015
Show credentials

Hobbies and interests

playing foot ball . reading - running

sports generally