إسلام سليمان

• Led a team committed to cultivating a culture of excellence and continuous improvement, achieving a 25% increase in customer satisfaction.
• Teaching the team to increase the ATV/UPT by doing Cross selling and up selling Technique
• Defined key performance indicators (KPIs) to meet our objectives like conversion, ATV and Sales growth
• Monitored weekly, monthly, and quarterly sales and performance metrics to ensure team achievement.
• Recruited, hired, and trained new sales representatives, equipping them for success
• Supervise, train and assist employees like Sales Representatives in customer service, store maintenance and product knowledge.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with the brand team to ensure maximum efficiency in meeting sales goals.
• Maintained store cleanliness and presentation, creating a welcoming environment for customers.

• I handled Cosmetics store have every thing (perfumes, makeup, skincare, haircare, and all the kinds of Cosmetics)
• Set the perfect KPIsto reach the goal of my store
• Increase the ATV / UPT by teaching the team how to make cross sale and up selling
• Managing the stock availability to make sure the store is meeting the targets and earning profits
• Doing all the operation duties like Purchase Orders, Return and Damage
• Track weekly, monthly, and quarterly performance and sales metrics
• Recruit, hire, and train new sales representatives Evaluating performance and providing feedback
INTERESTS

• Worked with Luxury brands such as Miu Miu, Valentino, Prada, Jimmy Choo, Moschino, and Michael Kors, focusing on footwear and bags
• Managing the team schedule and dutys
• Daily collaboration with the Visual Merchandising team to refresh product displays, enhancing the customer experience.
• Engaged with customers to understand their needs, confidently recommending suitable products.
• Handled customer complaints with professionalism and efficiency, adhering to company policies.
• Maintained in-depth knowledge of current fashion trends and product offerings for our brands and competitors, serving as a trusted advisor to customers.
• Monitored stock levels to ensure product availability and meet customer demand.

(The Gate Mall) 12/2012 - 02/2017 i became store Manager on date June2014(The Gate Mall)
• listening to customer requirements and presenting appropriately to make a sale
• Increase the distribution of the brands in the companys portfolio by presenting and selling the companys products to current and potential clients.
• Achieve the target per brand.
• Develop and implement special sales activities in retail outlets.
• Monitors competitors, market conditions and product development.
• Establish and maintain current client and potential client relationship.
• Receives, analyse, and follows up on the successful resolution of complaints received from clients.

• use social media for marketing about our products
• opening new accounts.
• Processing orders via email or phone
• Responsible dealing with customer complaints.
• Helping customers to get what they need.
• Preparing reports for management about the daily activities sales