Store Incharge
M. H. Alshaya Company
Total years of experience :13 years, 9 Months
Store Incharge - Beauty Advisor at Va Va Voom
Industry : Luxury Cosmetics
Location : Marina, Avenues Mall (Kuwait)
Store Incharge : From Dec 2017 - Present
I’m Responsible for
- the daily supervision of retail operations
- ensuring the delivery of excellent customer service
- monitor the quality of retail product
- address employee relations
- serve as the leader of a store team
- coaching and mentoring to promote store sales
- personal growth of my team members
Beauty Advisor : From Dec 2016 to Dec 2017
Vavavoom is one of big 4 cosmetics luxury brands in middle east have more then 30 stores around Arabian gulf owned by Alshaya
I’m Responsible for
- Greeting customers upon their arrival
- Demonstrating proper use of makeup and skin care products
- cross-selling beauty products, when appropriate (e.g. serums, body lotions and body care products)
- Identify costumer needs and recommend cosmetics and skin care products based on their preferences
- Helping clients find products they’re looking for in our store
- Ensure proper presentation of products on shelves
- Explaining to customers how to use products they’re interested in buying
- Advising customer on how to take care of their skin
- informing customer on prices and special offers
- Replenish stock as needed
Industry : Luxury Fashion
From : Dec 2009 to Mar 2016
Anfal Moda company Designs 80% of theaters costume & TV shows in gulf
I'm responsible for
- ensuring smooth running and workflow of the atelier
- Organising and putting processes in place to ensure the garments are done to the highest standard and fits
- Point of reference person of the atelier during development and pre-production phases
Reason of leaving : the owner moved to live in UK
Management Information Systems, General