Technician - FTTH
Nokia Al Saudia
Total des années d'expérience :11 years, 11 Mois
Fiber optic technicians can work in a variety of buildings, from large, multi-story office buildings, to small houses. Some of the daily duties of these professionals include:
-Installations, troubleshooting, and maintaining all fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.
-Measuring the signal strength of television, telephone and internet connections to ensure that there is adequate performance.
-Creating sensors and performing inspections to make sure that the fiber optic systems do not have defects that could undermine performance.
-Conducting regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections.
-Performing premises cabling and running fiber optic cables underground and underwater.
-Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally.
-Constructing a proper slice case as well as preparing and maintaining records, diagrams and schematics relating to the splice case.
-The job is generally considered to be a customer service position.
-Open and maintain customer accounts by recording account information.
-Maintain financial accounts by processing customer adjustments.
-Recommend potential products or services to management by collecting customer information and analyzing customer needs.
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
-Identify and assess customers’ needs to achieve satisfaction.
-Build sustainable relationships of trust through open and interactive communication.
-Prepare product or service reports by collecting and analyzing customer information.
-Contribute to team effort by accomplishing related results as needed.
-Manage large amounts of incoming calls.
-Clear all outdated reports on a monthly basis based on the hotel standard for record keeping.
-Perform clerical duties when office work load demands.
-Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
-Compile, copy, sort, and file records of office activities, business transactions, and other activities.
-Complete and mail bills, contracts, policies, invoices or checks.
-Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
-Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
-Operate office machines, such as photocopiers, and scanners, facsimile machines, voice mail systems and personal computers.
-Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
-Performs other related duties as may be required.