MD Personal Assistant - Sales Team leader
Sahara Trade
Total years of experience :16 years, 8 Months
Manage and plan the MD calendar including; meetings, calls & travel arrangements.
Join the MD in some important meetings, taking minutes & follow up the action plan
Help the MD in putting the company strategy & help him in implementing it
Handling all incoming and outgoing correspondence on behalf of the chairman.
Travel with the MD when necessary
Help in the implementation of the outside property sold for Egyptians
Help the sales team & acting as sales team leader
Deal with the client & make direct sales for our projects in Europe, Dubai & Egypt
Help in providing all documents needed to finish contracts with the developers
Arranging & organizing our booth in City Scape event in Egypt & Dubai 2016
Attended City Scape event in Egypt & Dubai & involved in direct sales of our properties
Search on the internet for needed products here in Egypt
Purchasing products from abroad
Put a market plan and follow it
Take orders from clients and record their contact and method of delivery
Contact the courier to send the products
Close the sale
Perform a variety of administrative and clerical duties necessary to run an organization efficiently.
Handling all the numerous phone calls that the manager gets
Handling all incoming and outgoing correspondence on behalf of the manager.
Plan and schedule meetings and appointments
Disseminate information by using the telephone, mail services, Web sites, and e-mail.
Handle travel and guest arrangements.
More complex responsibilities such as reviewing incoming memos, submissions, and reports in order to determine their significance and to plan for their distribution
Supervising other clerical staff
Coordinating for the manager with the other departments
Having a daily schedule prepared for the manager before they arrive in office
Administration / core area of responsibility
a. Legal & Corporate relating to the company and yacht
b. Accounting Function
c. Local Administration (cleaner, rent, office supplies etc.)
d. Bookings / Reservations.
e. Guest Relations Management - Defining standards, overall quality control, customer feedback/satisfaction surveys & Analysis etc.
f. Maintaining the Company’s Customer Database including profiles
g. Yacht interior design & quality control - Fixtures and fittings, staff uniform etc.
h. Ensuring all necessary permissions and authorizations are organized for each trip within the Red Sea.
i. Sourcing local Suppliers & Supplier relationships
j. Organizing and facilitating annual yard visits for maintenance
k. Management of onshore assistant.
l. Any other reasonable tasks that contribute to the smooth operations of the company.
Channel Manager Responsibilities
a. Guest relations for Arabic, English and rest of the world customers.
b. Marketing Sales ownership of Arabic speaking countries plus English speaking countries.
c. Joint ownership of rest of the world sales activity.
d. Enquiries, Reservations & Customer Relationship
e. Organizing guest arrivals and departures
Responsible for the administration and efficient daily operation of a full service branch office, including operations, reservations, ticketing, guest relations & accounting
Worked as the in charge of budget planning management with the responsibility to develop potential relations as well as new businesses
Required to develop new business, provide a good level of customer relations and promote the sales and guest relations culture through coaching, guidance and staff motivation.
Responsible for the recruitment interviewing & training of staff members
Prioritize work and meet deadlines.
Work cooperatively with all departments.
Follow up with all administrative and departmental action plans.
Run the daily morning briefing meeting with whole departments.
Direct all operational aspects of the branch to include distribution operations, guest relation, HR, administration & sales in a manner that supports reaching the profitability goals
Ensure that all areas of work performance or departments are properly staffed & directed
Provide training, coaching, development & motivation to bring out the best in each department’s team member
Take on the responsibility for the orientation of all new employees
Take on the responsibility for evaluation of all employees
Recommend desirable changes in the policies & goals of the branch & the organization
Communicate effectively with other branches by sharing information
Select, promote & discharge employees within the branch in accordance with basic personnel policy
Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed & that goals are being attained.
Achieve the profitability goals of the branch & the organization.
Follow company policies & procedures.
Prepare correspondence, reports, and materials
Setup GM travel arrangements
Setup accommodation and entertainment arrangements for hotel visitors
Maintain GM’s calendar.
Setup and coordinate meetings.
Attend meetings in order to record minutes.
Compile, transcribe, and distribute minutes of meetings.
Answer telephones and handle in appropriate manner.
Meet and greet guests and visitors.
Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, & filing.
Maintain hard copy and electronic filing system.
Other duties as assigned
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
Prepare responses to correspondence containing routine inquiries.
Make travel arrangements for the GM.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.
Carry out daily office responsibilities (Filling - Typing - Appointments)
Prioritize work and meet deadlines.
Work cooperatively with Head Departments and individuals.
Follow up with all administrative and departmental action plans.
Answering guest complains.
Attend the daily morning briefing meeting with the GM, all Executives and Head Departments write the minutes & follow up.
Reporting GM & EAM
Make all paper works for all departments e.g. F&B, Laundry, Kitchen, Engineering, Steward
Manage the executive office maintain filling system
Translate relevant documents & correspondences
Prepare reports when necessary & follow up with delegated tasks
Writing all correspondences (Letters, Faxes, and mails)
Arranging filling for department’s correspondences
Preparing offers and tenders related to the department
Making all contracts & Health & Safety audit reports for the travel agents
Carry out daily office responsibilities (Filling - Typing - Appointments)
Prioritize work and meet deadlines.
Work cooperatively with Head Departments and individuals.
Attend the daily morning briefing meeting with the GM, all Executives and Head Departments write the minutes & follow up.
Reporting GM & EAM
Make all paper works for all departments e.g. F&B, Laundry, Kitchen, Engineering, Steward
Maintain the office filling system
Translate relevant documents & correspondences
Writing all correspondences (Letters, Faxes, and mails)
Arranging filling for department’s correspondences
Campaigns:
1- SMH Marketing, ibitstore website & One Mobile Village
Out Sourcing - Maadi, Cairo
Admin for three Campaigns in UK
Job Description
Adding new items on the website, updating prices & quantities available
Checking all customers comments & reply on it.
Supervising the customer service team for one mobile village Co. in India to insure max customer satisfaction
Follow up with customers “SMH Marketing” (via Courtesy calls) if they have any major complains
In addition, working on CAT B (Category B) with Our supplier Orange & O2 Company in UK
2- The Way-out Co For Internet Solution - Morgan UK
Out Sourcing - Maadi, Cairo
Technical Support for Wired & Wireless Connection
Job Description
Receive calls from our customers & solve their internet connection problem over the phone. “Trouble Shooting”
