إسراء أبو السعود

Manage and plan the MD calendar including; meetings, calls & travel arrangements.
 Join the MD in some important meetings, taking minutes & follow up the action plan
 Help the MD in putting the company strategy & help him in implementing it
 Handling all incoming and outgoing correspondence on behalf of the chairman.
 Travel with the MD when necessary
 Help in the implementation of the outside property sold for Egyptians
 Help the sales team & acting as sales team leader
 Deal with the client & make direct sales for our projects in Europe, Dubai & Egypt
 Help in providing all documents needed to finish contracts with the developers
 Arranging & organizing our booth in City Scape event in Egypt & Dubai 2016
 Attended City Scape event in Egypt & Dubai & involved in direct sales of our properties

 Search on the internet for needed products here in Egypt
 Purchasing products from abroad
 Put a market plan and follow it
 Take orders from clients and record their contact and method of delivery
 Contact the courier to send the products
 Close the sale

 Perform a variety of administrative and clerical duties necessary to run an organization efficiently.
 Handling all the numerous phone calls that the manager gets
 Handling all incoming and outgoing correspondence on behalf of the manager.
 Plan and schedule meetings and appointments
 Disseminate information by using the telephone, mail services, Web sites, and e-mail.
 Handle travel and guest arrangements.
 More complex responsibilities such as reviewing incoming memos, submissions, and reports in order to determine their significance and to plan for their distribution
 Supervising other clerical staff
 Coordinating for the manager with the other departments
 Having a daily schedule prepared for the manager before they arrive in office

 Administration / core area of responsibility
a. Legal & Corporate relating to the company and yacht
b. Accounting Function
c. Local Administration (cleaner, rent, office supplies etc.)
d. Bookings / Reservations.
e. Guest Relations Management - Defining standards, overall quality control, customer feedback/satisfaction surveys & Analysis etc.
f. Maintaining the Company’s Customer Database including profiles
g. Yacht interior design & quality control - Fixtures and fittings, staff uniform etc.
h. Ensuring all necessary permissions and authorizations are organized for each trip within the Red Sea.
i. Sourcing local Suppliers & Supplier relationships
j. Organizing and facilitating annual yard visits for maintenance
k. Management of onshore assistant.
l. Any other reasonable tasks that contribute to the smooth operations of the company.
 Channel Manager Responsibilities
a. Guest relations for Arabic, English and rest of the world customers.
b. Marketing Sales ownership of Arabic speaking countries plus English speaking countries.
c. Joint ownership of rest of the world sales activity.
d. Enquiries, Reservations & Customer Relationship
e. Organizing guest arrivals and departures

 Responsible for the administration and efficient daily operation of a full service branch office, including operations, reservations, ticketing, guest relations & accounting
 Worked as the in charge of budget planning management with the responsibility to develop potential relations as well as new businesses
 Required to develop new business, provide a good level of customer relations and promote the sales and guest relations culture through coaching, guidance and staff motivation.
 Responsible for the recruitment interviewing & training of staff members
 Prioritize work and meet deadlines.
 Work cooperatively with all departments.
 Follow up with all administrative and departmental action plans.
 Run the daily morning briefing meeting with whole departments.
 Direct all operational aspects of the branch to include distribution operations, guest relation, HR, administration & sales in a manner that supports reaching the profitability goals
 Ensure that all areas of work performance or departments are properly staffed & directed
 Provide training, coaching, development & motivation to bring out the best in each department’s team member
 Take on the responsibility for the orientation of all new employees
 Take on the responsibility for evaluation of all employees
 Recommend desirable changes in the policies & goals of the branch & the organization
 Communicate effectively with other branches by sharing information
 Select, promote & discharge employees within the branch in accordance with basic personnel policy
 Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed & that goals are being attained.
 Achieve the profitability goals of the branch & the organization.
 Follow company policies & procedures.

 Prepare correspondence, reports, and materials
 Setup GM travel arrangements
 Setup accommodation and entertainment arrangements for hotel visitors
 Maintain GM’s calendar.
 Setup and coordinate meetings.
 Attend meetings in order to record minutes.
 Compile, transcribe, and distribute minutes of meetings.
 Answer telephones and handle in appropriate manner.
 Meet and greet guests and visitors.
 Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, & filing.
 Maintain hard copy and electronic filing system.
 Other duties as assigned
 Open, sort, and distribute incoming correspondence, including faxes and email.
 File and retrieve corporate documents, records, and reports.
 Prepare responses to correspondence containing routine inquiries.
 Make travel arrangements for the GM.
 Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.

 Carry out daily office responsibilities (Filling - Typing - Appointments)
 Prioritize work and meet deadlines.
 Work cooperatively with Head Departments and individuals.
 Follow up with all administrative and departmental action plans.
 Answering guest complains.
 Attend the daily morning briefing meeting with the GM, all Executives and Head Departments write the minutes & follow up.
 Reporting GM & EAM
 Make all paper works for all departments e.g. F&B, Laundry, Kitchen, Engineering, Steward
 Manage the executive office maintain filling system
 Translate relevant documents & correspondences
 Prepare reports when necessary & follow up with delegated tasks
 Writing all correspondences (Letters, Faxes, and mails)
 Arranging filling for department’s correspondences
 Preparing offers and tenders related to the department
 Making all contracts & Health & Safety audit reports for the travel agents

 Carry out daily office responsibilities (Filling - Typing - Appointments)
 Prioritize work and meet deadlines.
 Work cooperatively with Head Departments and individuals.
 Attend the daily morning briefing meeting with the GM, all Executives and Head Departments write the minutes & follow up.
 Reporting GM & EAM
 Make all paper works for all departments e.g. F&B, Laundry, Kitchen, Engineering, Steward
 Maintain the office filling system
 Translate relevant documents & correspondences
 Writing all correspondences (Letters, Faxes, and mails)
 Arranging filling for department’s correspondences

Campaigns:

1- SMH Marketing, ibitstore website & One Mobile Village
Out Sourcing - Maadi, Cairo
Admin for three Campaigns in UK

Job Description
 Adding new items on the website, updating prices & quantities available
 Checking all customers comments & reply on it.
 Supervising the customer service team for one mobile village Co. in India to insure max customer satisfaction
 Follow up with customers “SMH Marketing” (via Courtesy calls) if they have any major complains
 In addition, working on CAT B (Category B) with Our supplier Orange & O2 Company in UK
2- The Way-out Co For Internet Solution - Morgan UK
Out Sourcing - Maadi, Cairo
Technical Support for Wired & Wireless Connection

Job Description
 Receive calls from our customers & solve their internet connection problem over the phone. “Trouble Shooting”