Copyeditor
Hindawi Publishing Corporation
Total years of experience :3 years, 1 Months
1. Proofreading the logo of the journal, volume and issue numbers, the title of the paper, the name of the authors, their addresses, and dates of receipt and revision.
2. Checking the correctness of grammar, syntax, punctuation, spelling, and style conformity.
3. Proofreading figures and tables against the original manuscripts. 4. Reviewing author biographies, covers, blue prints, call for papers, and flyers.
5. Performing other related duties incidental to the work described herein.
Manage marketing plans and execute approved strategies, develop new SEO strategies, manage the production of marketing collateral including posters, company profile, e-newsletters… etc. Manage the presence of Kerford Investments in social networking sites (Facebook, LinkedIn, Twitter… etc.) and FOREX reviewing-providers’ websites as well as analyzing and tracking traffic growth strategies by using Google Analytics.
As an Operations Supervisor:
1. Supervise and audit everyday working of the department operating process. Supervise, assist and evaluate Operations staff.
2. Motivate, promote and direct operations staff to meet goals and ensuring employees are qualified and knowledgeable about given tasks.
3. Evaluate and resolve complaints or problems presented by operations staff or clients.
4. Develop plans and supervise various departmental meetings and participate in various growth based projects.
5. Train new personnel as well as providing training materials to others for training.
6. Link between the call center department and the operations department by auditing call center calls, evaluating call center agents to assure they meet the Quality standards, monitoring call center agents’ daily performance to assure they achieve the key performance indicator (KPI) targets.
As an E-Marketing Specialist:
1. Manage the presence of Star Capital in social networking sites including Facebook, Twitter, LinkedIn and other similar sites.
2. Administer and update the official fan page and group’s content on Facebook.
3. Conduct online campaigns through Facebook and Google AdWords for different marketing purposes.
4. Responsible to write and edit the content of the website, marketing collateral and different promotional materials.
5. Monitor traffic on our website using online tools such as Google Analytics.
6. Responsible for the planning and execution of promotions and marketing campaigns.
7. Direct reporting to the Executive Manager.
Rewards: “The Employee of The Month” award two times during my work period at Star Capital Finance LTD. I was certified as well with two Appreciation Letters for the efficient and superb customer service I provide our clients with.
To write and edit feature stories and articles about Women and Fashion on monthly basis.
To translate legal, scientific documents and articles from English to Arabic and vice versa as well as translating and editing news features for both printed and electronic versions of different magazines.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Identify voice skills and how to enhance a good telephone presentation.
Display Time flexibility towards shifts as per work floor requirements
I was responsible for a whole project includes a biannual English-speaking magazine called "Egypt to Export", a website and Multimedia CDs. The project was a tool for Egyptian export councils to promote Egyptian exports worldwide. I also worked as a copywriter.
I worked in the "economic section"; my task was to gather news about international organizations, chambers of commerce, petroleum companies, USAID, JICA… etc.
Gathering news about women and society. I wrote a report about women who work in tough jobs to find out why they chose such jobs and how they dealt with obstacles as well as the society's point of view in this phenomenon.
