Esraa Dabbour, Assistant to Dean

Esraa Dabbour

Assistant to Dean

Nile University

Location
Egypt - Cairo
Education
Bachelor's degree, Spanish Department
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Assistant to Dean at Nile University
  • Egypt
  • My current job since March 2019

-Arrange the calendar.
-Book the flights and arrange the staff accommodation outside Egypt regarding hotels and their calendar abroad.
-Filing
- Typing and sending emails and faxes.
- Attending meetings and take minutes of meetings.
- Arrange employees' files.
- Arrange interviews.
- Printing.
- Answering calls.
- Other duties.

office manager at Al Amin for Gelatine
  • Egypt
  • October 2018 to February 2019

-Arrange his calendar.
-Book the flights and arrange the staff accommodation outside Egypt regarding hotels and their calendar abroad.
-Filing
- Typing and sending emails and faxes.
- Attending meetings and take minutes of meetings.
- Arrange employees' files.
- Arrange interviews.
- Printing.
- Answering calls.
- Other duties.

executive secretary at Alfurat Model School
  • Saudi Arabia - Jeddah
  • September 2016 to May 2018

• Coordinate between teachers, parents, students and the head of the stage.
• Arrange timetables and attendance sheets.
• Distribute books and past papers to the students.
• Attend classes to observe the academic path.
• Arrange the Statements Of Entries.
• Help the students in their needs.
• Do reports.
* Arrange Interviews
* Arrange employees & Students' files.
* Attend Meetings.
• Other duties as assigned.

Secretary/ HR Coordinator (سكرتيرة تنفيذية ومساعدة مدير الموارد بشرية) at جيفر للدعاية والإعلان
  • Saudi Arabia - Jeddah
  • October 2015 to July 2016

-Sending emails
-Filing
-Interviews.
-Attendance.
-Arrange employees' files.
-Attending meetings and take minutes of meeting
-Translating.
-Preparing data.
-Prepare contracts.
-Other duties as assigned

- ارسال ايميلات
- تجهيز الملفات
- حضور الاجتماعات واخذ محاضر الاجتماعات.
- تجهيز عقود الموظفين والعروض الوظيفية.
- عمل ملفات الموظفين.
- ترجمة.
- أعمال آخرى كما يطلب

سكرتيرة (Secretary)/ HR Coordinator at Smart International School
  • Egypt - Cairo
  • September 2013 to June 2015

• Coordinate between teachers, parents, students and the head of the stage.
• Arrange timetables and attendance sheets.
• Distribute books and past papers to the students.
• Attend classes to observe the academic path.
• Arrange the Statements Of Entries.
• Help the students in their needs.
• Do reports.
* Arrange Interviews
* Arrange employees & Students' files.
* Attend Meetings.
• Other duties as assigned.

Customer Service Assistant at The British Council
  • Egypt - Cairo
  • April 2013 to July 2013

• Provide customers with product and service information.
• Follow-up on customer inquires not immediately resolved.
• Escalate the issues if needed.
• Help the customers during the rush hour.
• Complete reports.
• Other duties as assigned.

International Account Advisor at Vodafone UK
  • Egypt - Cairo
  • October 2011 to January 2013

As international account advisor I do the following:
- Answering calls coming from the UK and handle the customer queries with patience and friendly attitude so they would recommend Vodafone to friends and family.
- Help the customers to pay and explain the bill to them.
- Help the customers to create an online account and handle any issues regarding the existing online accounts
- Arrange payments and payment methods.

Secretary/ HR Coordinator at Task Aviation International
  • Egypt - Cairo
  • October 2010 to October 2011

-I used to do the admin work for the CEO of the company.
-Arrange his calendar.
-Book the flights and arrange the staff accommodation outside Egypt regarding hotels and their calendar abroad.
-Filing
- Typing and sending emails and faxes.
- Attending meetings and take minutes of meetings.
- Arrange employees' files.
- Arrange interviews.
- Printing.
- Answering calls.
- Other duties.

Education

Bachelor's degree, Spanish Department
  • at Faculty of Arts- Spanish Department- Cairo University
  • September 2010

Specialties & Skills

Office Work
Customer Service
Call Center
Administration
Human Resources
MS Office

Languages

Arabic
Expert
English
Expert
Spanish
Intermediate

Training and Certifications

Cerified from CIE as Examination Officer (Certificate)